Welfare Payment Infrastructure Transformation (WPIT) Programme

Making it easier for you to access our payments and services.

We are re-designing the way we do business and improving our systems. This is making it easier for you to interact with us.

Our goal is a flexible, modern welfare service delivery system now and into the future.

WPIT is an important long-term investment allowing government to address the challenges facing Australia’s welfare service delivery. It’s maximising the benefits of digital capabilities, and making it easier to access government payments and services online.

Our transformed welfare system will be quicker and easier to navigate. This will improve your access to our digital, face to face, and phone services.

We’re currently 5 years into the 7 year programme of work. So while we’ve already achieved a lot, we have more to do.

Page last updated: 20 December 2019