Welfare Payment Infrastructure Transformation (WPIT) Programme

Making it easier for you to access our payments and services.

We are redesigning the way we do business and improving our systems. This is making it easier for you to interact with us.

Our goal is a flexible, modern welfare service delivery system now and into the future.

WPIT is an important long term investment allowing government to address the challenges facing Australia’s welfare service delivery. Read more about our Commitment to reforming service delivery on the Digital Transformation Agency’s website.

We’re rolling out more seamless services fit for the digital age and designed around your needs. These improvements are making it simpler for you to access the welfare payments and services you need.

Our transformed welfare system will make it quicker and easier to navigate our digital, face to face, and phone services.

We’re currently 5 years into the 7 year programme of work. So while we’ve already achieved a lot, we have more to do.

Page last updated: 24 February 2020