Delivering payments faster

We’re investing in platforms that work across different agencies.

The aim of this is to deliver the services Australians need, regardless of the level of government they interact with.

One platform we have access to is the New Payments Platform (NPP). This is the payment industry’s new way of delivering payments in real time. We’re the first Australian Government agency to use it to improve our services.

NPP allows us to make one-off payments, such as emergency and other crisis payments immediately, any day of the week. During the 2019-20 bushfires, the NPP helped provide more than $233 million in Australian Government Disaster Recovery Payments. It also gave customers immediate access to their payments.

Page last updated: 26 August 2021