Everyday progress in action

We’re making government services simple so you, our customers, can get on with your lives.

We’ve seen rapid change in the Australian community over the past year. We couldn’t have anticipated how critical our vision for better service would prove to be.

We’re an agency with the capacity to do things differently. With enhanced online services and continuous improvements across our channels, we’re working to improve the lives of Australians every day.

Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services for you every time.

Watch our Services Australia vision video to find out about the different ways we’re modernising the way we work.

You can also read about our modernisation programs that help us achieve simple, helpful, respectful and transparent service delivery.

Page last updated: 19 March 2021