New South Wales floods debt pause, July 2022

This pause applied to people living in Local Government Areas affected by floods in New South Wales during July 2022.

Pausing your debts after the NSW July floods if you live in Parramatta

If you were affected by the July floods in Parramatta, you can pause or change your repayments until 5 April 2023.

This debt pause has now ended.

If you have an existing debt, we contacted you ahead of time to tell you when your repayments were due.

If you have a new debt, we’ll send you a letter. This letter will tell you when your repayments are due and what action you need to take.

Further support available

If you’re still in financial hardship, you may have the option to pause for a further 3 months. This option will appear in the Money you owe service in your Centrelink online account through myGov or the Express Plus Centrelink app. You can also use phone self service by calling the Centrelink debt recovery line.

If you do not understand your debt or you’re worried about repaying money, please talk to us. You can call us on your regular Centrelink payment line, or the Centrelink debt recovery line.

If you’re worried about your financial situation we have extra support available.

Page last updated: 10 October 2022