A modern new service centre opened its doors at 7-9 John Street on Monday, offering a contemporary layout that makes it easier for customers to access services.
Services Australia General Manager Hank Jongen said the new service centre also had upgraded digital facilities.
“We have been operating from temporary premises in the Lilydale Marketplace Shopping Centre since May, so our customers and staff will appreciate the state-of-the-art set-up we are now offering from John Street,” said Mr Jongen.
“Digital coaching will be available for customers needing extra support to access online services. Customers can arrange a coaching session by calling their regular payment line or service centre staff can book them in.
“Centrelink customers who like certainty around the time they can speak with a staff member face-to-face or over the phone now have the option to call their regular payment line to book an appointment.
The new John Street service centre is in a convenient location with plenty of street parking. For those who use public transport, the service centre is close to local bus routes and is just 400m from the Lilydale train station.
The Lilydale Service Centre is open Monday to Friday, from 8:30 am to 4:30 pm.