From 3 November 2025, we’ve:
- made customer protections stronger to help reduce your risk of financial harm
- cut the number of goods and services used for Centrepay
- added target amounts and end dates to many goods and services
- improved the complaints and feedback process
- enhanced our business compliance processes.
We’ve also made sure only the right types of business can offer Centrepay.
Find out more about Centrepay reform.