myGov account suspension text message scam

9 February 2021

If you’ve received a text message saying your myGov details are wrong, it could be a scam.

Have you received a text message from ‘myGov’ telling you your account details are wrong? Did it tell you to update them, or we’d suspend your account?

This message is a scam. For example the scam message may tell you your account information is inaccurate. It may ask you to update your details via a link to avoid account suspension. Don’t open the link.

Although we do send text messages to people, we only do this for things like:

  • reminding you to go to appointments
  • letting you know we’ve paid you
  • confirming changes to your details
  • letting you know you’ve got a new myGov Inbox message.

We won’t include links in text messages, or threaten to suspend your account like this scam does.

If you’ve got this scam text message

If you’ve got a suspicious text message, there are steps you can take to protect yourself and report the scam.

You should call or email the Scams and Identity Theft Helpdesk straight away, if you’ve:

  • opened a link in a suspicious text
  • given someone you don’t know your myGov or other personal details
  • replied to a suspicious text.

Next steps

Find out:

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Page last updated: 3 March 2022