Medicare service suspension scams

Published: 28 February 2024

Scammers are contacting people by text message and email pretending to be from Medicare.

The scam messages may say there’s been unusual or abnormal activity with your Medicare service and:

  • it’s been frozen, stopped or suspended
  • it's on hold
  • it needs to be restored.

They’ll ask you to click on a link to take action. They may ask you to copy the link URL into Google or scan a QR code. Don’t respond or open the link. These are all scams.

The scam message might look like this:

A genuine Medicare message won’t ask you to:

  • click on a link in a text message or email to update your Medicare details
  • click on a link in a text message or email to get a service, payment or rebate
  • copy a URL or scan a QR code to log into your Medicare online account
  • provide credit card details or pay us to access your Medicare entitlement.

Find out what to do if a scam has affected you, including how to report it to us.

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Page last updated: 28 February 2024.
QC 65782