Media backgrounder - Proof of COVID-19 vaccinations

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Background information for media and journalists about proof of COVID-19 vaccinations.

About COVID-19 vaccines

COVID-19 vaccines are free for everyone living in Australia. If an individual chooses not to have a COVID-19 vaccine, their eligibility for government payments won’t be affected.

The Australian Government has mandated the reporting of COVID-19 vaccinations to the Australian Immunisation Register (AIR). Vaccination providers are expected to report COVID-19 vaccinations within 24 hours, if possible.

People can use their immunisation history statements to show proof of their COVID-19 vaccinations in Australia. Currently, people can only get proof of COVID-19 vaccines that are approved for use in Australia.

There’s more information about vaccines on the Department of Health and Aged Care’s website.

Immunisation history statement

An immunisation history statement shows all vaccinations people have had that are recorded on the AIR.

The immunisation history statement can also be used to:

  • keep track of the immunisations people have had
  • see if any immunisations are overdue or will be due soon
  • see if people have an immunisation medical exemption recorded
  • see if a child is on an active catch up schedule
  • prove people’s immunisations are up to date for education, employment and travel purposes
  • get proof of COVID-19 vaccinations.

People can prove they’ve received an approved COVID-19 vaccine by using their immunisation history statements.

COVID-19 and influenza (flu) immunisation history statement

This immunisation history statement only displays COVID-19 and influenza (flu) vaccinations recorded on the AIR.

People can add their statement to an Apple or Google Wallet on their mobile phone or tablet or save their proof offline in the Express Plus Medicare app for easy access. Find out more information about how to get proof.

How do I access proof of my COVID-19 vaccinations?

People can get a COVID-19 and influenza (flu) immunisation history statement or a complete immunisation history statement to show proof of their vaccinations.

People aged 14 or older will need to get their own immunisation history statements using either their:

People who are not eligible for Medicare can get proof using the Individual Healthcare Identifiers service (IHI service) through myGov.

If someone can’t get proof online, their vaccination provider can print their immunisation history statements or they can call the Australian Immunisation Register and ask for a copy to be sent to them.

We’ll work with the vaccination provider to confirm the individual’s vaccination details and manually update their immunisation history statement. We can also help link Medicare to myGov so they can access the proof they need return to work.

Help is available

If an individual’s COVID-19 vaccinations aren’t showing after 10 days, we encourage them to speak with their vaccination provider in the first instance. If these details can’t be updated by their provider, they can call the AIR on 1800 653 809.

For people linking their Medicare account to myGov for the first time, it’s important to know the name they have recorded with myGov and Medicare must be the same, for security reasons.

If the names don’t match, they will need to update these details with the services either already linked to their myGov account or with Medicare. To update details with Medicare, people can call 132 011. This line is open 24/7.

People can check what name is recorded with myGov by signing in and going to Personal details in their Account settings and selecting Name and date of birth. This will display the person’s given names, last name, date of birth and the last time this was updated.

People can ask general myGov troubleshooting questions through @myGovau Twitter or speak with the myGov helpdesk.

Scams

We’re aware there have been some scams relating to vaccination immunisation history statements and the International COVID-19 Vaccination Certificate.

We’ll never send people links to access proof of COVID-19 vaccinations via SMS. People who get a text message asking them to click a link to access their ‘COVID-19 passport’ or similar, should delete it.

It’s free to get proof of COVID-19 vaccinations. We’ll never ask people to pay money to access their immunisation history statements.

We always encourage people wherever possible to do their business with us online, because once they have logged in to their myGov account, it’s a secure platform.

If people think they may have been scammed and have concerns about the security of their Services Australia accounts, they can call Services Australia’s dedicated Scams and Identity Theft Helpdesk on 1800 941 126 for information, help and advice. Scams can also be reported to Scamwatch via their website.

More information

People with disability who need assistance booking a COVID-19 vaccine or need free, fact-checked information about COVID-19 can contact the Disability Gateway.

Page last updated: 4 December 2023.
QC 63880