We’re well on our way to make government services simpler for our customers to access. Read examples of what we’re doing to simplify how our customers connect with us.
Improving our website
We’ve improved our Services Australia website to make it easier for our customers to find what they need.
Making it easier to find the right number
We’ve got more than 50 phone numbers, so we understand it can be difficult to find the right number to call.
Making it easier to call us
Customers can now create a voiceprint over the phone. It’s a quick and secure way to confirm their identity when calling about a Centrelink or Child Support matter.
Personalised messaging and services on our phone lines
When customers contact Centrelink by phone and authenticate, we may provide personalised help and information through our Smart IVR (Interactive Voice Response).
Simplifying our online tools
Our new Aged Care Provider Portal makes it quicker and easier for aged care providers to submit their claims online.