Proving your identity over the phone for a Centrelink payment

How to prove who you are over the phone.

You can call us to prove who you are. We can then give you a Centrelink Customer Reference Number (CRN) and the information you need to claim a payment.

You’ll need identity details from 2 or more of these documents:

Current document Details
Australian birth certificate A full birth certificate in your name or former name issued by Births, Deaths and Marriages. We can’t accept birth extracts or birth cards.
Australian Certificate of Registration by Descent Issued by the Australian Government to a person born outside Australia. At least one of their parents was an Australian citizen at the time of their birth.
Australian citizenship certificate Issued in your name or former name. If your name appears on your parents’ certificate, you can use that.
Australian driver licence A current driver licence with your photo issued in your name. This includes physical and digital driver licences, current learner permits and provisional licences.
Australian marriage certificate Issued by a state or territory government. We can’t accept ceremonial, church or celebrant issued certificates.
Australian passport Issued in your name or former name.
Australian visa A resident or tourist visa issued in your name or former name. We can’t accept expired visas.
Certificate of identity Issued in your name or former name by the Department of Foreign Affairs and Trade.
Document of identity Issued in your name or former name by the Department of Foreign Affairs and Trade.
ImmiCard A card issued in your name or former name by the Department of Home Affairs.
Name change Legal change of name or deed poll certificate.

You can talk to us if you can’t provide some of these documents.

At a later date, we’ll need more identity documents from you to complete our identity requirements. We’ll contact you to let you know what we need.

Page last updated: 21 August 2020