Proving your identity over the phone for a Centrelink payment
How to prove who you are over the phone.
You can call us to prove who you are. We can then give you a Centrelink Customer Reference Number (CRN) and the information you need to claim a payment.
You’ll need identity details from 2 or more of these documents:
|Australian birth certificate||A full birth certificate in your name or former name issued by Births, Deaths and Marriages. We can’t accept birth extracts or birth cards.|
|Australian Certificate of Registration by Descent||Issued by the Australian Government to a person born outside Australia. At least one of their parents was an Australian citizen at the time of their birth.|
|Australian citizenship certificate||Issued in your name or former name. If your name appears on your parents’ certificate, you can use that.|
|Australian driver licence||A current driver licence with your photo issued in your name. This includes physical and digital driver licences, current learner permits and provisional licences.|
|Australian marriage certificate||Issued by a state or territory government. We can’t accept ceremonial, church or celebrant issued certificates.|
|Australian passport||Issued in your name or former name.|
|Australian visa||A resident or tourist visa issued in your name or former name. We can’t accept expired visas.|
|Certificate of identity||Issued in your name or former name by the Department of Foreign Affairs and Trade.|
|Document of identity||Issued in your name or former name by the Department of Foreign Affairs and Trade.|
|ImmiCard||A card issued in your name or former name by the Department of Home Affairs.|
|Name change||Legal change of name or deed poll certificate.|
You can talk to us if you can’t provide some of these documents.
At a later date, we’ll need more identity documents from you to complete our identity requirements. We’ll contact you to let you know what we need.
Page last updated: 21 August 2020
This information was printed 24 November 2020 from https://www.servicesaustralia.gov.au/individuals/topics/proving-your-identity-over-phone-centrelink-payment/52851. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.