I'm overseas

Help with your payments if you’re currently overseas and can’t return home.

International impacts

If you’re unable to return to Australia

Call our International services line if your payment will stop and you can’t return to Australia due to COVID-19 related:

  • travel restrictions
  • quarantine rules
  • illness.

It may be possible to have your payment extended.

If you need direct deposit payments overseas

There are no changes to the way we’re paying direct deposit payments to customers outside Australia. We may need to temporarily pay you in another currency. This is if you live in a country affected by COVID-19 related financial market trading restrictions.

If you provide us with your bank account details we can arrange to pay you by direct deposit. To do this, download and complete the International bank account form.

If you need to contact us while overseas

There may be significant delays due to the disruption to mailing services. If you need to contact us about an urgent payment issue from outside Australia, please call our International services line.

If you report employment income while overseas

From 7 December 2020, there was a change to the way you report income from employment. You’ll need to report the gross employment income your employer paid you in your reporting period. Call our International services line to find out how this affects you.

Page last updated: 9 April 2021