I'm overseas

Help with your payments if you’re currently overseas and can’t return home.

If you’re outside Australia and get employment income you need to call us to confirm your details. Read more about why and how to call us.

International impacts

If you’re unable to return to Australia

Call International Services if your payment will stop and you can’t return to Australia due to COVID-19 related:

  • travel restrictions
  • quarantine rules
  • illness.

It may be possible to have your payment extended.

If you need direct deposit payments overseas

There are no changes to the way we’re paying direct deposit payments to customers outside Australia. We may need to temporarily pay you in another currency. This is if you live in a country affected by COVID-19 related financial market trading restrictions.

If you provide us with your bank account details we can arrange to pay you by direct deposit. To do this, download and complete the International bank account form.

If you need to contact us while overseas

There may be significant delays due to the disruption to mailing services. If you need to contact us about an urgent payment issue from outside Australia, please call International Services.

If you report employment income while overseas

From 7 December 2020, there are changes to the way you report your income. You’ll need to report the gross employment income your employer paid you in your reporting period. Call International Services to find out how this affects you.

Page last updated: 11 December 2020