Medicare Two-way - Services Australia

Participating health insurers

Check with your fund to see if they participate in Medicare Two-way.

Submitting claims

Under Medicare Two-way you can submit your in-hospital and ancillary claims either with your participating private health insurer or us.

Submitting with us

To submit your claim at a service centre you need to:

complete a Medicare claim form and a Medicare Two-way claim form
attach your original accounts, and receipts if paid
put them in the drop box.

We'll process your Medicare claim and, if payable, forward your private health insurance claim to your private health insurer. Your private health insurer will pay you by cheque or Electronic Funds Transfer (EFT). You need to check with your private health insurer if they offer EFT.

You don’t need to complete a Medicare claim form if:

you visit a service centre to claim your benefit in person
you've paid your account in full.

Submitting with private health insurer

To submit your Medicare Two-way claim with your private health insurer you need to:

complete your private health insurer’s claim form
complete a Medicare claim form
attach your original accounts, and receipts if paid
submit the forms with your private health insurer.

Your private health insurer will forward your claim to us. We'll process your Medicare claim and if payable, we’ll forward your claim to your private health insurer. Your private health insurer will pay you by cheque or EFT.

Under Medicare Two-way, private health insurers don't collect each other’s forms.

Submitting an ancillary claim at a service centre

Ancillary claims, including dental, optical and physiotherapy, don't attract a Medicare benefit. However, as part of the Medicare Two-way program, you can:

complete a Medicare Two-way form
attach the original accounts and receipts
submit your ancillary claim at a service centre.

Your claim will be forwarded to your private health insurer for payment.

More information

We can tell you about participating insurers just phone us or visit a service centre.