How to access our services

Find where you can access our services following the bushfires.

Disaster Payments Hotline 180 22 66. Mon to Fri 8am to 8pm, Sat to Sun 8am to 5pm.

We have special arrangements in place to help bushfire affected communities. This includes Mobile Service Teams and Mobile Service Centres.

Staff will help you access disaster recovery assistance and payments. They can also help you access Centrelink, Medicare and Child Support services using free self service facilities at these locations.

To ensure the safety of staff and customers, these locations are subject to change at short notice due to weather conditions.

Wednesday 19 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road
Batlow Literary Institute
67 Pioneer Street - 10 am to 4 pm
Bemboka Bemboka Hall
Loftus Street - 10 am to 2 pm
Khancoban Mobile Service Centre, near the Shopping Complex
Mitchell Avenue - 9:30 am to 4:00 pm
Ulladulla Recovery Centre, Civic Centre
Princes Highway
Wonboyn RFS Shed
Gleeson Road - 8:30 am to 11:30 am
Wyndham Wyndham Hall
Gordon Street - 1:30 pm to 4:00 pm

Victoria

Where Address
Club Terrace Club Terrace Letter Box
Combienbar Road - 11 am to 2 pm
Mallacoota District Health Service
corner of Genoa Road and Mattsson Street
Swifts Creek Mobile Service Centre, near the local shopping precinct
Great Alpine Road - 9:00 am to 3:30 pm

Thursday 20 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road
Cobargo behind School of Arts building
Cobargo-Bermagui Road - 10 am to 3 pm
Eden Log Cabin
Bass Street - 10 am to 2 pm
Jingellic Mobile Service Centre, near the General Store
Jingellic Road - 9:30 am to 3:00 pm
Talbingo Talbingo Mountain Retreat
Whitty Street - 10 am to 4 pm
Ulladulla Recovery Centre, Civic Centre
Princes Highway

Victoria

Where Address
Anglers Rest Blue Duck Inn
Omeo Highway - 10:30 am to 12:30 pm
Bruthen Mobile Service Centre, near the Bruthen Mechanics Hall
Main Street - 9:30 am to 4:00 pm
Cassilis adjacent to Mt Markey Winery - 2:30 pm to 4:00 pm
Mallacoota District Health Service
corner of Genoa Road and Mattsson Street

Friday 21 February

New South Wales

Where Address
Adelong Services and Citizens Club
54 Tumut Street - 10 am to 4 pm
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road
Bermagui Community Centre
Bunga Street - 10 am to 2 pm
Ulladulla Recovery Centre, Civic Centre
Princes Highway
Wyndham Wyndham Hall
Gordon Street - 10 am to 2 pm

Victoria

Where Address
Bonang Community Hall - 1:30 pm to 3:30 pm
Dargo Mobile Service Centre, near the Dargo Hotel
Omeo Street - 10:00 am to 3:30 pm
Goongerah Public Hall - 11 am to 12 pm
Mallacoota District Health Service
corner of Genoa Road and Mattsson Street

Office closures

Sometimes our service centres may be closed. You can check our current notices to see which offices are closed.

Social worker support

Our social workers can help if you need to turn to someone for support.

They can help you with:

  • access to mental health support services
  • short term counselling
  • referrals to other support services
  • information.

You can talk to a social worker on 132 850.

Find a payment

You may be eligible to claim disaster assistance. You may also be eligible for other payments and services. Use our Payment and Service Finder to check.

Page last updated: 19 February 2020