How to access our services

Find where you can access our services following the bushfires.

Disaster Payments Hotline 180 22 66. Mon to Fri 8am to 8pm, Sat to Sun 8am to 5pm.

We have special arrangements in place to help bushfire affected communities. This includes Mobile Service Teams and Mobile Service Centres.

Staff will help you access disaster recovery assistance and payments. They can also help you access Centrelink, Medicare and Child Support services using free self service facilities at these locations.

To ensure the safety of staff and customers, these locations are subject to change at short notice due to weather conditions.

Sunday 23 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road - 10 am to 4 pm

Monday 24 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road

Victoria

Where Address
Loch Sport Mobile Service Centre, near the supermarket
Lake Street - 9:30 am to 3:30 pm
Marlo adjacent to General Store
Argyle Parade - 10:30 am to 12:30 pm
Wairewa Community Hall - 2:00 pm to 3:30 pm

Tuesday 25 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road
Cootamundra Mobile Service Centre, in front of the Town Hall
Wallendoon Street - 10 am to 4 pm

Victoria

Where Address
Combienbar Community Hall - 11 am to 1 pm
Yarram Mobile Service Centre, near Memorial Park
Commercial Road - 9 am to 4 pm

Wednesday 26 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road
Temora Mobile Service Centre, near the Community Centre
Hoskins Street - 9:30 am to 4:00 pm

Victoria

Where Address
Yarram Mobile Service Centre, near Memorial Park
Commercial Road - 9 am to 4 pm

Thursday 27 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road
West Wyalong Mobile Service Centre, near McCann Park
Main Street - 9 am to 4 pm

Victoria

Where Address
Foster Mobile Service Centre, opposite the Visitor Information Centre
Main Street - 9 am to 4 pm
Genoa Community Hall - 4:00 pm to 5:30 pm

Friday 28 February

New South Wales

Where Address
Batemans Bay Recovery Centre, Level 1 Auditorium, Soldiers Club
6 Beach Road
Grenfell Mobile Service Centre, opposite the Library
Main Street - 10:00 am to 3:30 pm

Victoria

Where Address
Benambra Community Hall - 11 am to 1 pm

Office closures

Sometimes our service centres may be closed. You can check our current notices to see which offices are closed.

Social worker support

Our social workers can help if you need to turn to someone for support.

They can help you with:

  • access to mental health support services
  • short term counselling
  • referrals to other support services
  • information.

You can talk to a social worker on 132 850.

Find a payment

You may be eligible to claim disaster assistance. You may also be eligible for other payments and services. Use our Payment and Service Finder to check.

Page last updated: 23 February 2020