How to access our services
Find where you can access our services following the bushfires.
We have special arrangements in place to help bushfire affected communities. This includes Mobile Service Teams and Mobile Service Centres.
Staff will help you access disaster recovery assistance and payments. They can also help you access Centrelink, Medicare and Child Support services using free self service facilities at these locations.
To ensure the safety of staff and customers, these locations are subject to change at short notice due to weather conditions.
Monday 2 March
New South Wales
| Where | Address |
|---|---|
| Tottenham | Mobile Service Centre, in front of the Memorial Hall Umang Street - 10:30 am to 4:00 pm |
Tuesday 3 March
New South Wales
| Where | Address |
|---|---|
| Brewarrina | Mobile Service Centre, Visitor Information Centre car park Bathurst Street - 10 am to 4 pm |
Victoria
| Where | Address |
|---|---|
| Leongatha | Mobile Service Centre, Woolworths car park Smith Street - 9 am to 4 pm |
Wednesday 4 March
New South Wales
| Where | Address |
|---|---|
| Collarenebri | Mobile Service Centre, near the lions park Walgett Street - 11 am to 4 pm |
Victoria
| Where | Address |
|---|---|
| Meeniyan | Mobile Service Centre, opposite Moo’s Cafe Whitelaw Street - 9 am to 4 pm |
Thursday 5 March
New South Wales
| Where | Address |
|---|---|
| Coonamble | Mobile Service Centre, in front of the Visitor Information Centre Castlereagh Street - 10 am to 4 pm |
Victoria
| Where | Address |
|---|---|
| Mirboo North | Mobile Service Centre, opposite the Shire Hall Strzelecki Highway - 9 am to 4 pm |
Friday 6 March
Victoria
| Where | Address |
|---|---|
| Korumburra | Mobile Service Centre, at the rear of Kelly’s Bakery Cafe Commercial Street - 9 am to 2 pm |
Tuesday 10 March
Victoria
| Where | Address |
|---|---|
| Appollo Bay | Mobile Service Centre, foreshore car park Great Ocean Road - 10 am to 3 pm |
Wednesday 11 March
Victoria
| Where | Address |
|---|---|
| Port Campbell | Mobile Service Centre, Port Campbell foreshore Lord Street - 9 am to 4 pm |
Thursday 12 March
Victoria
| Where | Address |
|---|---|
| Dartmoor | Mobile Service Centre, opposite the General Store Greenham Street - 10:30 am to 3:30 pm |
Office closures
Sometimes our service centres may be closed. You can check our current notices to see which offices are closed.
Social worker support
Our social workers can help if you need to turn to someone for support.
They can help you with:
- access to mental health support services
- short term counselling
- referrals to other support services
- information.
You can talk to a social worker on 132 850.
Find a payment
You may be eligible to claim disaster assistance. You may also be eligible for other payments and services. Use our Payment and Service Finder to check.
Page last updated: 28 February 2020