Get a CRN online
You can prove your identity online to get a Customer Reference Number (CRN) using myGov.
If you want to claim a payment, you need a CRN. To get a CRN, you need to prove who you are with us. You can do this online using myGov. You don’t need to visit a service centre.
To start you need a myGov account. If you don’t have one, you can create one. Once you’ve created your myGov account you can follow these steps.
How to get a CRN with myGov during coronavirus (COVID-19)
Follow these steps to get a CRN.
Sign in to myGov.
Select Continue in the Government support for Coronavirus banner. Then select I need a CRN.
Follow the prompts to enter your identity details to prove your identity.
You’ll need 1 of these documents:
- Australian birth certificate
- Australian citizenship certificate
- current Australian passport
- Australian visa.
You’ll also need 1 of these documents:
- Australian Citizenship by Descent Certificate
- Australian driver licence
- ImmiCard issued by the Department of Home Affairs.
Enter information from your Medicare card.
Enter some personal details.
myGov will share this information with us to check if you have a CRN. If we find your CRN record, you need to answer some questions to make sure the record is yours. If we don’t find a CRN, we’ll give you one.
Your new Centrelink online account will link to your myGov account.
We’ll need more identity documents from you at a later date to complete our identity requirements. We’ll contact you in the future to let you know what we need.
You’re now ready to claim a Centrelink payment.
If you can’t get a CRN online, you can call us to prove your identity over the phone. We can then give you a CRN and the information you need to claim a payment.
Page last updated: 13 October 2020
This information was printed 10 April 2021 from https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/payments-and-services-during-coronavirus/if-you-need-payment/get-crn-online. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.