Claim a payment

Complete the following steps to claim a payment due to coronavirus.

If you don’t have a Centrelink online account, you can prove your identity and get a Centrelink Customer Reference Number with myGov. This will create a Centrelink online account and you can start your claim.

How to claim a payment

Follow these steps to prepare, make and track your claim.

  1. Visiting a service centre

    1. Before you claim

    Check that you meet the eligibility rules before you start your claim. This includes rules about where you live, and you and your partner’s income. If you aren’t sure what payment to claim, use our guide to check what you can get.

  2. Gather Documents

    2. Get ready to claim

    To claim online you need a myGov account linked to your Centrelink online account.

    To get a Centrelink online account, you need to prove your identity and get a CRN. You can do this online in your myGov account. You don’t need to visit a service centre.

  3. Claim online

    3. Make your claim

    1. Sign in to myGov and select Centrelink.
    2. Select Payments and Claims, then Claims, then Make a claim.
    3. Select Get started from the category that best describes your circumstance.
    4. Answer all the questions, there's help on each screen including how to submit supporting documents and other forms.
    5. Submit your claim.

    You don’t need to give us an Employment Separation Certificate or a letter from your employer. But, we may ask you for these in the future.

    If you’re having trouble with your claim, call us on the phone line for the payment you’re claiming.

    When you're ready:

    Sign in to myGov


    4. Track your claim

    After you submit your claim online, you’ll get a receipt.

    It'll tell you:

    • your claim submission was successful
    • the ID number of your claim
    • an estimated completion date
    • the link you need to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.

    If you don't get electronic letters, we'll send you a letter in the mail.

    We’ll ask you for more details if we need them.

    If you think we’ve made a mistake, you can ask us to review our decision.

    If we approve your claim, you’ll need to report your income and manage your requirements to keep getting it.

Page last updated: 3 September 2021