Help updating your immunisation history statement
Find out how we can help you update your immunisation history statement so that it shows your COVID-19 vaccinations.
When you get a COVID-19 vaccination, your vaccination provider records it on the Australian Immunisation Register (AIR). This can take up to 10 days or longer in some situations.
Your vaccination provider could be any of the following:
- your local GP
- your community pharmacist
- a Commonwealth vaccination clinic where you were vaccinated
- a state or territory vaccination hub where you were vaccinated.
If you need hard copy proof and you were vaccinated at a clinic or hub, ask your GP to print your statement. You can also call the Australian Immunisation Register and ask us to send you a copy. Vaccination hubs and clinics can’t print your statement.
If your vaccinations aren’t showing
If your COVID-19 vaccinations aren’t showing after 10 days, check with your provider to confirm they’ve updated your record.
If your details are wrong
If you need to update your details on your COVID-19 vaccination record, contact the provider that vaccinated you. Vaccination clinics and hubs can’t update your details unless you were vaccinated there.
If your COVID-19 vaccination record has errors, you need to ask your provider to update it. They can correct any of these:
- number of doses
- dates of vaccination
- vaccine brand.
If your provider can’t update your record, call the Australian Immunisation Register.
If your details aren’t showing
If you’ve checked with your provider but your details still aren’t showing, it may be because the details recorded don’t match your AIR record. You may need to check your name and address.
To do this, update your address and contact details using your Medicare online account. If you can’t update your details online or they’re correct and you still can’t see your vaccinations, call the Australian Immunisation Register.
If you live in NSW
If you were vaccinated at a NSW vaccination hub and your details aren’t showing in the AIR, you may need to complete a form. Visit the NSW Health website to view a list of affected vaccination centres and fill in their COVID-19 Vaccination record query form. NSW Health will check your details against your AIR record and make any corrections for you.
If your provider updated your record, and your details match our system but your vaccinations still aren’t showing, call the Australian Immunisation Register.
Page last updated: 10 November 2021
This information was printed 27 November 2021 from https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/covid-19-vaccinations/how-get-help-proof/help-updating-your-immunisation-history-statement. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.