Help linking Medicare to myGov

Information about why you may not be able to link Medicare to your myGov account and how to correct the error to get proof of your COVID-19 vaccinations.

The reasons why you can’t link your Medicare to your myGov account include the following:

  • we can’t identify you and your Medicare record
  • your details recorded with myGov don’t match your Medicare details
  • you forgot your myGov username or password.

When you can’t link you’ll get an error message. Find out what to do if you get an error message when linking Medicare to myGov.

If you're asked for your agency reference number when linking, this is your Medicare card number. You must also include your Individual Reference Number. This is the number that appears next to your name on your card. Enter all 11 digits without spaces.

Page last updated: 13 October 2021