Establish your identity and get a CRN with myGov

With myGov you can establish your identity and get a Customer Reference Number (CRN).

You can establish your identity and get a CRN online, using myGov. You don’t need to visit a service centre. You’ll get a Centrelink online account.

We’ll need to confirm your identity in person at a later date. We’ll contact you in the future to let you know what we need.

To start you need a myGov account. If you don’t have one, it’s easy to create one. Once you’ve created your myGov account follow these steps.

How to get a CRN with myGov during coronavirus (COVID-19)

Follow these steps to get a CRN.

  1. Sign in to myGov.
  2. Select Continue from the Government support for Coronavirus banner. Then select I need a CRN.
  3. Follow the prompts to enter your identity details.

    You’ll need 1 of these documents:

    • current Australian passport
    • Australian birth certificate
    • Australian citizenship certificate
    • Australian visa.

    You’ll also need 1 of these documents:

    • Australian driver licence
    • Department of Immigration issued ImmiCard
    • Australian Citizenship by Descent Certificate.
  4. Enter information from your Medicare card.
  5. Enter some personal details.

    myGov will share this information with us to check if you have a CRN. If we find your CRN record, you need to answer some questions to make sure the record is yours.

    If we don’t find a CRN, we’ll give you one.

  6. Your new Centrelink online account will link straight to your myGov account.
  7. We’ll need to confirm your identity in person at a later date. We’ll contact you in the future to let you know what we need.
  8. Now you’re ready to claim a Centrelink payment.

If you can’t establish your identity or get a CRN online, you can call us. We’ll establish your identity and create your Centrelink online account over the phone.

Page last updated: 8 July 2020