Claim a payment
Complete the following steps to claim a payment due to coronavirus.
If you don’t have a Centrelink online account, you can establish your identity and get a Centrelink Customer Reference Number with myGov. This will create a Centrelink online account and you can start your claim.
Steps to claim
If you’re a current or past customer you’ll already have a CRN. You can submit your claim using these steps.
1. Before you claim
Check that you meet the eligibility rules before you start your claim. This includes rules about where you live, and you and your partner’s income.
2. Get ready to claim
To claim online you need a myGov account, linked to your Centrelink online account.
To get a Centrelink online account, you need to establish your identity and get a CRN. You can do this online in your myGov account. You don’t need to visit a service centre.
3. Make your claim
- Sign in to myGov and select Centrelink.
- Select Payments and Claims, then Claims, then Make a claim.
- Select Get started from the category that best describes your circumstance.
- Answer all the questions – there's help on each screen including how to submit supporting documents and other forms.
- Submit your claim.
You don’t need to give us a bank statement, Employment Separation Certificate or a letter from your employer. But, we may ask you for these in the future.
Call us on the phone line for the payment you’re claiming if you’re having trouble with your claim.
When you're ready:
4. Track your claim
After you submit your claim online, you’ll get a receipt.
It'll tell you:
- your claim submission was successful
- the ID number of your claim
- an estimated completion date
- the link you need to track its progress.
We’ll also let you know the result of your claim. We’ll send an electronic letter to your preferred online channel:
If you don't get electronic letters, we'll send you a letter in the mail.
We’ll ask you for more details if we need them.
You can ask us to review our decision if you think we’ve made a mistake.
Page last updated: 6 May 2020
This information was printed 29 May 2020 from https://www.servicesaustralia.gov.au/individuals/subjects/coronavirus-covid-19-and-how-we-may-help/if-you-need-payment/claim-payment. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.