Rural and remote

Find out if there are changes to your payments and services due to coronavirus (COVID-19).

There are changes to some payments and services for people affected by coronavirus.

You may get the Coronavirus Supplement from late April 2020. We'll pay this as part of your normal payment. You may also get the first Economic Support Payment. We'll pay this into your bank account automatically.

You won’t get the second Economic Support Payment in July 2020 if you get the Coronavirus Supplement.

If you live in a rural and remote area check if there’s a change if you’re a:

We’ll waive some waiting periods from 25 March 2020 to 24 September 2020. This is if you’re applying for 1 of these payments:

How to contact us

You can use our online services to do business with us if you’re concerned about coming to a:

  • service centre
  • Agent or Access Point
  • Mobile Service Centre.

Tell us about changes of circumsta­nces or report your income using one of these self service options:

If you don’t have access to a self service option please call us on your regular payment line.

Page last updated: 6 May 2020