Families

Find out about your family payments and child support if you’re affected by coronavirus (COVID-19).

Additional payments

If you get Family Tax Benefit you may get 1 or both Economic Support Payments. We'll pay these into your bank account automatically.

If you get Parenting Payment you may get the Coronavirus Supplement from late April 2020. We'll pay this as part of your normal payment. You may also get the first Economic Support Payment. We'll pay this into your bank account automatically.

You won’t get the second Economic Support Payment in July 2020 if you get the Coronavirus Supplement.

Child Care Subsidy and child care

You won’t need to pay child care fees when you access child care between 6 April and 28 June 2020.

During this time, you should:

  • enrol or re-enrol your child with a service
  • keep your child enrolled
  • continue using child care as you need.

If you need to enrol or re-enrol your child you should talk to your child care service. You’ll also need to confirm their enrolment with us.

If you need to find a child care service, you can use the Child Care Finder website.

What else you need to know is different if:

If you were getting Child Care Subsidy before 6 April 2020

You won’t get Child Care Subsidy and Additional Child Care Subsidy during this time. But you should make sure you stay eligible for Child Care Subsidy, for example by:

On 29 June 2020, your Child Care Subsidy will start again as long as you stay eligible. There’s nothing you’ll need to do to start it again.

You should continue to update your family income estimate as necessary, especially if you get Family Tax Benefit.

Fees before 6 April 2020

Your child care service may waive your out of pocket fees between 23 March and 5 April 2020. You should speak to them about this.

Absences before 6 April 2020

Due to coronavirus, you have 20 extra absences per child for the 2019-20 financial year. This means you can get up to 62 absences this year for any reason.

Additional Child Care Subsidy (ACCS) Temporary Financial Hardship claims before 6 April 2020

If you’ve already claimed ACCS Temporary Financial Hardship, we can only pay it to 5 April 2020.

There’s no need to claim it between 6 April and 28 June 2020 as you won’t need to pay fees.

Centrepay deductions

If you pay your fees through Centrepay, remember to check your deductions. You can suspend or cancel them if you need.

Use our online help guides to either suspend your deduction or cancel your deduction.

If you’re new to child care

You may want to start getting Child Care Subsidy when it starts again on 29 June 2020.

You should claim now, even though we won’t pay it until late June.

Read more about if you’re new to child care.

Family Tax Benefit (FTB)

Coronavirus may impact your Family Tax Benefit (FTB). This includes if:

If your family income changes

Your family income estimate affects how much FTB you can get. If you or your partner stop work, your family’s income may change. Read our guide about how to update your income estimate.

What to include in your income estimate

You may need to include some payments you or your partner get from us in your family income estimate. These include:

  • JobSeeker Payment
  • Parenting Payment
  • Coronavirus Supplement.

If you get JobKeeper Payment from your employer, you also need to include it in your income estimate.

Read more about what to include in your income estimate.

What you don’t need to include in your income estimate

The following income is non-taxable and doesn’t need to be included in your family income estimate:

  • the $750 Economic Support Payment
  • superannuation released early under COVID-19 early release of super.

If your child’s over 16 and can’t study

When your child turns 16, you may continue to get FTB for them. However, they need to be in full time secondary study or exempt from the study requirements.

Your child may still meet these study requirements even if:

  • they’re sick or isolated
  • their school closes
  • you choose to keep them away as a precautionary measure.

If they intend to return to study, you’ll continue to qualify for FTB. There’s nothing you need to do.

Parental Leave Pay

In most cases, your employer pays your Parental Leave Pay. If your employer can’t pay you because of coronavirus, we can pay you.

Tell us about this change online. Sign in to your Centrelink online account through myGov, then select Parental Leave Pay Circumstances.

If we haven't assessed your claim yet, call the Families line.

If you get JobKeeper Payment

You can’t get JobKeeper Payment and Parental Leave Pay at the same time.

To get Parental Leave Pay you must be on leave or not working. This is from your child’s birth or adoption until the end of your Paid Parental Leave period. You can get Parental Leave Pay after your JobKeeper Payment ends, if you didn’t work during that time.

If you returned to work, you can’t get Parental Leave Pay when your JobKeeper Payment ends.

The Work Test

To be eligible for Parental Leave Pay you need to meet the work test.

JobKeeper Payment also counts towards the work test.

If you can’t get Parental Leave Pay, you may be able to get Newborn Upfront Payment and Newborn Supplement. This is after your child’s birth.

You may be eligible for another payment now. Find out more if you need a payment because of coronavirus (COVID-19).

If you stopped work because of the risk to your pregnancy

Depending on your individual work circumstances, we may move your work test period under the Dangerous Job provisions. If you had to stop working due to the risk of coronavirus, you may still meet the work test. You must provide proof from your employer and a medical professional. This proof must confirm you stopped work because of the risk to your pregnancy.

Dad and Partner Pay

You can’t get JobKeeper Payment and Dad and Partner Pay at the same time. You can choose a payment start date to get Dad and Partner Pay after getting JobKeeper Payment.

The work test

To be eligible for Dad and Partner Pay you need to meet the work test.

JobKeeper Payment also counts towards the work test.

Child Support

If you have a child support assessment and your situation has changed, tell us so we can update your details. This includes if:

  • your income has decreased
  • your income has increased and you've recently estimated your income for child support
  • care of your children has changed.

This is important so we can make sure your assessment is correct.

You can update your details online, through the Express Plus Child Support mobile app or by calling us.

Contact us

If you’re concerned about coming to a service centre to do business with us you can use our online services.

If you don’t have access to a self service option please call either:

Family and domestic violence

If you’re affected by family and domestic violence, we can help. We provide information, support and referrals.

Page last updated: 25 May 2020