How to get help

Get help using the Express Plus Medicare mobile app.

If you need help using the app

You can either:

If you forget your myGov username or password

You can either:

If you forget your myGov PIN

You can select Forgot PIN on the PIN screen, to reset your myGov PIN. You’ll need to enter your myGov sign in details to do this.

If you reset your myGov PIN, you’ll need to use this new PIN if you use any of these apps:

  • Express Plus Child Support mobile app
  • Express Plus Centrelink mobile app
  • jobactive Job Seeker app.

If you need help in other languages

If you don’t speak English and need help, find out how to get extra help when calling us.

Page last updated: 20 April 2020