How to get help

Get help using the Express Plus Medicare mobile app.

If you need help using the app

You can either:

If you forget your myGov username or password

You can either:

If you forget your myGov PIN

You can select Forgot PIN on the PIN screen, to reset your myGov PIN. You’ll need to enter your myGov sign in details to do this.

If you reset your myGov PIN, you’ll need to use this new PIN if you use any of these apps:

  • Express Plus Child Support mobile app
  • Express Plus Centrelink mobile app
  • jobactive Job Seeker app.

If you need help in other languages

If you don’t speak English and need help, find out how to get extra help when calling us.

If you need more help

If you need more help call the Medicare program line.

We’ll ask you some questions. You’ll need to know:

  • your Medicare Number
  • if you’ve used the app in the past
  • if you’re using 3G, 4G or a wireless network (Wi-Fi)
  • if you’re using the latest version of the app
  • the type of device and operating system you're using
  • if you’ve set your phone to a foreign language
  • if you can sign in to your Medicare online account, or if not, the date you last signed in.

Page last updated: 10 December 2020