How to claim
Complete the following steps to claim disaster health care assistance.
Complete the registration form for the event that has affected you.
- Balimed registration form
- Tsunami 2004 registration form
- London Assist registration form
- Bali 2005 registration
- Dahab Egypt registration form.
Then submit it with any documents we ask for in the form.
If you need help to register call the Disaster Health Care Assistance Scheme line.
Steps to claim
1. Start your claim
When we’ve approved your registration, you can start to claim.
Complete the Disaster Health Care Assistance Scheme claim form.
2. Supporting documents
You need to give us documents to support your claim. This includes:
- itemised receipts or tax invoices for the items you’re claiming
- statements or letters to show you’ve already claimed from Medicare, your private health fund, travel insurance or other state or territory government programs.
You'll also need evidence from a health professional that you need the treatment because of the event. If applicable, your general practitioner or other medical specialist can provide a report to cover treatments for a period of up to 12 months.
It needs to tell us both:
- the injuries you directly got from the event
- what therapies or treatments you need to help with your recovery over the next 12 months.
3. Submit your claim
You can submit your claim by email, post or at a service centre.
Scan and email your completed form and supporting documents to the disaster health care team. This is the quickest way for us to get your claim.
Send your completed form and supporting documents to:Services Australia
Disaster Health Care Assistance Scheme
Reply Paid 9822
PERTH WA 6848
At a service centre
Submit your completed form and supporting documents at a service centre.
4. Wait for the results
We’ll send you a payment statement if your claim is successful.
If we don’t approve your claim or we need more information, we’ll send you a letter explaining why.
You have the right to appeal any decision we make. Read about reviews and appeals.
We’ll deposit your payment straight into your bank account.
Page last updated: 17 February 2020
This information was printed 11 June 2021 from https://www.servicesaustralia.gov.au/individuals/services/medicare/disaster-health-care-assistance-scheme/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.