When you access the app
The app is available 24 hours a day, 7 days a week. There may be short breaks for service updates to the app between 2 am and 5 am AEST.
Check customer service changes for any service issues.
The Express Plus Child Support mobile app is available for:
- Apple devices with iOS 7 and above
- Android devices with 4.0 and above.
We recommend you download updates when they’re available. You can change your device settings to allow automatic updates on your device.
If you have an outdated device or operating system, you can either:
- update the latest software on your device
- use your Child Support online account through myGov.
This app isn’t available for Windows devices.
Make sure you Logout every time you finish using the app. To logout, select the Menu icon on the home screen, then Logout.
The system will log you out if you haven’t used the app for 15 minutes or more.
Lost or new device
Don’t save your PIN on your device. This will reduce the risk of someone else accessing your account.
If you get a new device, download the app again and create a new myGov PIN.
Get help using the Express Plus Child Support mobile app.
Page last updated: 12 April 2021
This information was printed 11 June 2021 from https://www.servicesaustralia.gov.au/individuals/services/child-support/express-plus-child-support-mobile-app/when-you-access-app. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.