When you can access it
You can use your online account 24 hours a day, 7 days a week.
We’re available 24 hours a day, 7 days a week. Keep in mind, there may be short interruptions to your access when we are updating the service. We do this between 2 am and 5 am AEST.
Check customer service changes for any scheduled service interruptions.
If you don’t use your account for more than 14 minutes, your session will time out.
You’ll see a message on the screen. Select OK when you see the sign out message. Sign in again.
This is a security measure to protect your information.
Page last updated: 7 August 2019
This information was printed 25 September 2020 from https://www.servicesaustralia.gov.au/individuals/services/child-support/child-support-online-accounts/when-you-can-access-it. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.