How to claim
Complete the following steps to claim the Disaster Recovery Allowance.
Steps to claim Disaster Recovery Allowance
1. Get ready to claim
The fastest way to claim is over the phone.
To claim, either:
- call us on 180 22 66 where we can take your claim, or
- print and complete the Tropical Cyclone Seroja, April 2021 – Disaster Recovery Allowance claim form and fax it to 1300 727 760.
Read more about our Emergency Information line and opening hours.
Call us on 131 202 to talk to us in languages other than English.
2. Get your documents ready
We'll ask you to give us evidence to support the claimed loss of income.
If you don’t have these documents, call us on 180 22 66. You may also need to prove your identity. We’ll tell you how to do it during the claim process.
You will need to provide 1 document showing Proof of Birth or Proof of Arrival in Australia. Alternatively, you can provide any other approved documents that add up to the value of 50 points. For example a:
- driver licence - 40 points
- bank card or bank statement - 40 points
- Medicare card - 20 points.
If you have a partner
We need your partner’s details to make sure we pay you the right amount. If we don’t already have your partner’s information they can call us on 180 22 66.
If they can’t call us you can both complete a partner details form.
3. Submit your claim
Remember, the fastest way to claim is over the phone. Call us on 180 22 66.
If you print and complete a claim form, you can submit it and any supporting documents either:
- by faxing them to 1300 727 760
- by posting them to:
Reply Paid 7815
Canberra BC ACT 2610
Please make sure your name is on your supporting documents so we can identify them.
What evidence you need to provide
We’ll ask you to give us evidence of your loss of income.
If you earn a salary or wage we’ll ask you for documents that show your income for the 4 weeks before the cyclone.
If your income changes each week we will ask you to show your income for the 8 weeks before the cyclone.
Evidence can include any of the following:
- pay slips from your employer
- bank statements showing previous bank deposits from your employer
- a letter from your employer.
If you’re a farmer or you have a small business we'll ask you to show us as many of these documents as possible:
- profit and loss statements
- income tax returns
- other documents that show cash flow such as a bank statement for your business
- trust or partnership tax return.
If you don’t have evidence, call us on 180 22 66.
You need to report any changes to your circumstances.
Page last updated: 14 April 2021
This information was printed 10 June 2021 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/tropical-cyclone-seroja-april-2021-disaster-recovery-allowance/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.