How to claim

Complete the following steps to claim the New Zealand Disaster Recovery Payment.

Steps to claim New Zealand Disaster Recovery Payment

  1.  

    1. Get ready to claim

    The fastest way to claim is over the phone.

    To claim, either:

    Read more about our Emergency Information line and opening hours.

    Call us on 131 202 to talk to us in languages other than English.

  2.  

    2. Get your documents ready

    You may need to give us evidence to show you can get this payment. For example, proof of hospital admission or damage to your principal place of residence.

    If you’re having trouble getting these documents you should still submit a claim without delay. You can give us your supporting documents within 28 days.

    You may also need to prove your identity. We’ll tell you how to do it during the claim process.

    You'll need to give us 1 document showing Proof of Birth or Proof of Arrival in Australia. Or, you can give us any combination of approved documents that add up to the value of 50 points. This includes:

    • driver licence - 40 points
    • bank card or bank statement - 40 points
    • Medicare card - 20 points.
  3.  

    3. Submit your claim

    Remember, the fastest way to claim is over the phone.

    If you print and complete a claim form, you can submit it and any supporting documents either by:

    • faxing them to 1300 727 760
    • posting them to:
    Emergency Processing Centre
    Reply Paid 7815
    Canberra BC ACT 2610

    Please make sure your name is on your supporting documents so we can identify them.

  4.  

    4. After you claim

    You need to report any changes to your circumstances.

    It’s your responsibility to decide to claim for this payment based on your personal circumstances. It’s also your responsibility to make sure the information you give us in your claim is true and correct.

Next: What other services are available

Find out about other payments and services to help you.

Page last updated: 31 March 2021