How to contact us

You can contact our Grandparent Advisers to book appointments and more.

Call our Grandparent Adviser Line on Freecall™ 1800 245 965. This is free if you call from your home phone.

If you’re deaf or hearing or speech impaired, you can contact us through a TTY phone.

When your circumstances change

It’s important to tell us if your circumstances change.

For example, you need to let us know if there are changes to:

  • care arrangements
  • your personal and contact details.

Page last updated: 29 January 2020