Confirm or update your and your partner’s current employment income

If we need you to confirm your and your partner’s employment income, we’ll send a letter to your myGov Inbox.

We’ve recently sent electronic letters to a small number of people getting Age Pension, Disability Support Pension or Parenting Payment.

If we’ve sent a letter to your myGov Inbox it’s because:

  • you or your partner work
  • you haven’t told us recently of changes to the money you get from work.

What you need to do

You need to confirm or update how much you get paid and how much your partner gets paid. We need to know the gross employment income paid to you and your partner from working for an employer. You must do this through your Centrelink online account by the date we tell you in your letter.

If you don’t have a partner we still need you to update your current employment income. This is only if you get Age Pension or Disability Support Pension.

If your current employment income hasn’t changed, or you get no income from employment, you still need to confirm this.

We need to know about all gross employment income paid to you in your reporting period. This is the amount you get before your employer takes out tax or other deductions. You can find this amount on your payslips.

We’ll only ask you about your income paid from an employer. You’ll need to phone us on your regular payment line to tell us about other types of income.

These include:

  • sales commissions
  • work that you do as a sole trader or business partner
  • participation in an Australian Disability Enterprise or Supported Wage System program
  • compensation for an injury
  • superannuation pensions and annuities.

To tell us about your and your partner’s employment income:

  • sign in to your Centrelink online account through myGov
  • select the Report Income from the home page
  • follow the steps and enter the details we ask for.

You can select the question mark icon in the task if you need help.

You can also call us for help on 1800 952 220. Call between 8:30 am and 5:00 pm, Monday to Friday AEST.

What happens if you don’t confirm your employment income

We may suspend or cancel your payment if you don’t confirm or update both your and your partner’s employment income. You must do it by the date we tell you in your letter.

When you need more time

If you need more time, you can ask for an extension. You need to ask for more time before the due date on your letter. To ask for an extra 14 days:

You can only ask for more time once. You need to confirm or update both your and your partner’s current gross employment income by the new due date. If you don’t, we may suspend or cancel your payment.

What happens next

We use your new information to check you’re getting the right type of payment and the right amount.

After we complete the check, we’ll tell you about the outcome. The possible outcomes are either:

  • your payment stays the same
  • we adjust your payment, to be more or less than the amount you get now
  • you’re no longer eligible for the payment, so we may suspend or cancel your payment
  • we have overpaid you and you’ll need to pay back money.

If your payment amount changes or you’re no longer eligible for the payment, we’ll send you a letter. You can find the letter in your myGov Inbox. If you get Parenting Payment Partnered you will also get the letter through your Express Plus Centrelink mobile app.

We’ll also write to you if you have a debt. We’ll explain:

  • why the debt occurred
  • how much it is
  • how to ask for a review
  • how to make repayments.

How to appeal our decision

If you don’t agree with the outcome, you have the right to ask for a review. You can ask us to review our decision about your payment. You can do this by writing to us, calling us on your regular payment line or visiting a service centre.

Where to get more help

If you need help with confirming and updating your and your partner’s employment income, call us on 1800 952 220. Our phone line is open 8:30 am to 5:00 pm, Monday to Friday AEST.

Call your regular payment line to let us know about changes to your circumstances.

If you identify as an Aboriginal or Torres Strait Islander Australian, you can call our Centrelink Indigenous Call Centre. You can call this from anywhere in Australia.

To talk to us in your language, please call us to speak with one of our bilingual service officers.

We also offer a referral service to our social work services.

Page last updated: 1 November 2021