Automatic payments

We’ll pay you automatically when we’ve granted your claim for COVID-19 Disaster Payment. This is only if lockdown continues without a break and no changes in your circumstances.

If lockdown continues without a break, you don’t need to claim again.

After you get your first payment, we’ll pay you automatic payments for each relevant period. We’ll pay them into your account within 7 days of the claims open date.

For example, if you made your first claim on 20 August 2021 for the period 13 to 19 August 2021, we’ll automatically pay you for the next period. The next relevant period is 20 to 26 August 2021 with payments starting, in arrears from 27 August 2021. You’ll get an automatic payment within 7 days of that date.

Please don’t call to check on your payment unless it's been longer than 7 days. If you have a change in circumstances to notify us about, please use the task on your Centrelink online account.

Who will get automatic payments

You’ll get an automatic payment for each relevant period if all of these apply:

  • there’s been no break since the lockdown started
  • your circumstances haven’t changed
  • you haven’t opted out of the automatic payment.

When you need to submit a new claim

You’ll need to submit a new claim if there’s a break between lockdown periods, or your circumstances change.

If your circumstances change, complete the COVID-19 Disaster Payment change of circumstances task in your Centrelink online account. Read more on what you need to do if you get this payment.

If you don’t see this task, you’ll need to submit a new claim.

What it means if your balance is $0

Your payment amount will only show on the day it’s paid. The next business day, your net payment will show as $0. This is normal for the COVID-19 Disaster Payment.

You’ll still get your next automatic payment if you can see the change of circumstances task in your Centrelink online account. You don’t need to claim again.

If you don’t see the task, you’ll need to submit a new claim.

You can check your payment amount using either:

Page last updated: 23 August 2021