How to get help

You can get help to use your online account.

Online guides

We have Centrelink online guides to help you with online accounts and mobile apps.

Contact us

If you need help using your Centrelink online account after reading our online guides, call the Online Services Support Hotline. When you call select option 2.

If you need help with your payment you can phone us on your payment line. For example, Job seekers.


If you need help with myGov, you can:

Page last updated: 22 January 2020