What to do before you call

Before you call, you’ll need to have the following items handy. We’ll use them to confirm your identity.

You’ll need your Customer Reference Number (CRN) and either your:

  • Medicare card
  • driver licence
  • concession card.

If you don’t have a CRN, you may need to visit a service centre or your local Agent or Access Point to confirm your identity and get a CRN.

If you are calling us about a missing payment, please check with your bank first. You can also use your Centrelink online account through myGov to check.

Unfortunately we can’t give you information about someone else, even if they’re family. Unless we have their written permission or they must be with you when you call.

If you want someone else to handle your Centrelink, Child Support or Medicare business, you can approve them to deal with us on your behalf.

Page last updated: 17 October 2019