What to do before you call
Before you call, you’ll need to have the following items handy. We’ll use them to confirm your identity.
You’ll need your Customer Reference Number (CRN) and either your:
- Medicare card
- driver licence
- concession card.
If you don’t have a CRN, you can establish your identity and get one with myGov and link it to Centrelink. You can then make your claim through your Centrelink online account. You don’t need to visit a service centre.
Unfortunately we can’t give you information about someone else, even if they’re family. Unless we have their written permission or they must be with you when you call.
If you want someone else to handle your Centrelink, Child Support or Medicare business, you can approve them to deal with us on your behalf.
It’s important to stay on the line when you call us. If you hang up and redial, you may end up waiting longer.
Page last updated: 22 April 2020
This information was printed 21 January 2021 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/centrelink-indigenous-call-centre/what-do-before-you-call. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.