myGov help - Create a myGov account

Use myGov to access Medicare, Centrelink and Child Support online accounts, all in one place. This guide shows you how to create a myGov account.


If you have a question about using myGov, you can ask the myGov digital assistant. Go to myGov and select Ask a question. Type your question and the digital assistant will reply.

Step1: create an account

Go to myGov and select Create an account on the homepage.

Step 2: agree to terms of use

Read the Terms of use. If you agree to the terms, select I agree.

Step 3: enter an email address

Enter your Email address, then select Next.

Each myGov account must have a unique email address. You can’t use the same email for two myGov accounts. If you share an email address with someone, only one of you can use it to create a myGov account.

We'll email you a code. Enter the Code, then select Next.

Step 4: enter your mobile number

Enter your Mobile number, and then select Next.

If you don’t have access to a mobile phone or mobile reception, select Skip this step.

Step 5: create password

Enter a Password and then Re-enter password. You can then select Next.

Your password must have at least 7 characters and include at least 1 number.

Step 6: create secret questions

Secret questions and answers help keep your account secure. We'll ask you to create 3 questions and answers that only you can answer.

Choose a question from the list or create your own question. Make sure your answers are easy for you to remember.

Select Next after you enter your answer.

Repeat this step to create questions 2 and 3.

Step 7: use your myGov account

You’ve created a myGov account. You’ll see your myGov username on screen and it will also be emailed to you. You can use your username or email address to sign in to myGov.

Select Continue to myGov.

You’re signed in to your myGov account and can now:

  • link a service to your account
  • go to Account settings to set up your sign in options and Inbox notifications.

 Always make sure you select Sign out when you have finished using your myGov account.

Go to Help for details about your myGov Inbox, linking a service and keeping your myGov account safe.

View other myGov online help guides.

Page last updated: 1 September 2020