Centrelink online account help - Manage your payment destination
Instructions to manage your payment destination details in your Centrelink online account.
The screenshots in this guide are from a desktop computer. The screen layout will look different if you’re using a mobile device.
Your payment destination is where you get your Centrelink payments. This can be a bank or another financial institution.
Make sure you have all your new details including:
- BSB number
- account number
- account name.
We recommend keeping your old account open until you get your first payment in your new account.
You must use an account that is legally in your name. If you don't have legal access to an account, contact us.
Watch our video about how to update your payment destination.
Step 1: get started
Sign into myGov and select Centrelink.
Select MENU from your homepage.
Select Payments and Claims, followed by Manage payments and Manage payment destination.
The Payment destination page will display your current account details.
You can have multiple payment destinations. If you get multiple payments, you can have each payment go to a different destination. You can choose to update more than 1 payment destination. In this example, we will update only 1. You can select Home if you no longer want to update your payment destination. This’ll take you back to your homepage.
Select Change payment destination.
Select Begin to change your payment destination.
Read the information, then enter details of your new account including:
- Account holder’s name(s)
- Branch code (BSB)
- Account number.
Then select Next.
If you get more than 1 payment, select either:
- Yes to update all of your payments
- No to update the payment you selected only.
Then select Next.
Select Continue to review the information you’ have provided.
Step 3: review and submit
You need to check that the details you’ve entered are correct before submitting.
Select Begin to review your payment destination.
We’ll summarise the details you’ve told us. Read the summary and make sure it’s correct.
- Edit payment destination details if the details are wrong and repeat Step 2
- Next, if the details are correct.
Read the declaration. If you understand and agree with the declaration, select I have read and agree with the above conditions. Then select Submit.
Get your receipt
We’ll give you a receipt to confirm your update. Make a note of the Receipt ID for your records.
You can select either:
- Information you provided to view a summary of the details you’ve given us
- Save your receipt to keep a record of your update
- Return to Manage Payment Destination to go back to the Payment Destination page.
We’ll give you a receipt to confirm your update.
Select Home to go back to your homepage.
Step 4: sign out
From your homepage, you can complete other transactions or select the myGov icon to return to myGov.
For your privacy and security, sign out when you have finished using your myGov account.
View other online account and Express Plus mobile app guides and video demonstrations about using your online account.
Page last updated: 4 October 2019