Centrelink online account help - Manage your payment destination

Instructions to manage your payment destination details in your Centrelink online account.

 

The screenshots in this guide are from a desktop computer. The screen layout will look different if you’re using a mobile device.

Your payment destination is where you get your Centrelink payments. This can be a bank or another financial institution. 

Make sure you have all your new details including:

  • BSB number
  • account number
  • account name.

We recommend keeping your old account open until you get your first payment in your new account.

You must use an account that is legally in your name. If you don't have legal access to an account, contact us.

If you have a payment nominee you won't be able to update your payment destination details online. You’ll need to contact us to discuss your options.

Watch our video about how to update your payment destination.

Step 1: get started

Sign into myGov and select Centrelink.

Select MENU from your homepage.

screenshot step1a

Select Payments and Claims, followed by Manage payments and Manage payment destination.

screenshot step1b

Step 2: change payment destination

The Payment destination page will display your current account details.

You can have multiple payment destinations. If you get multiple payments, you can have each payment go to a different destination. You can choose to update more than 1 payment destination. In this example, we will update only 1. You can select Home if you no longer want to update your payment destination. This’ll take you back to your homepage.

Select Change payment destination.
 

screenshot step2a

Select Begin to change your payment destination.

screenshot step2b

Read the information, then enter details of your new account including:

  • Account holder’s name(s)
  • Branch code (BSB)
  • Account number.

Then select Next.

screenshot step2c

If you get more than 1 payment, select either:

  • Yes to update all of your payments
  • No to update the payment you selected only.

Then select Next.

screenshot step2d

Select Continue to review the information you’ have provided.

screenshot step2e

Step 3: review and submit

You need to check that the details you’ve entered are correct before submitting.

Select Begin to review your payment destination. 

screenshot step3a

We’ll summarise the details you’ve told us. Read the summary and make sure it’s correct.

Select either:

  • Edit payment destination details if the details are wrong and repeat Step 2
  • Next, if the details are correct.

screenshot step3b

 

Read the declaration. If you understand and agree with the declaration, select I have read and agree with the above conditions. Then select Submit.

screenshot step3c

Get your receipt

We’ll give you a receipt to confirm your update. Make a note of the Receipt ID for your records.

You can select either:

  • Information you provided to view a summary of the details you’ve given us
  • Save your receipt to keep a record of your update
  • Return to Manage Payment Destination to go back to the Payment Destination page.

screenshot step3d

We’ll give you a receipt to confirm your update. 

Select Home to go back to your homepage.


screenshot step3e

Step 4: sign out

From your homepage, you can complete other transactions or select the myGov icon to return to myGov.

screenshot step4a

For your privacy and security, sign out when you have finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 4 October 2019