Express Plus Centrelink mobile app help - Update your family income estimate and payment choice

Instructions to help you update your family income estimate for Family Tax Benefit and Child Care Subsidy.

Make sure your family income estimate is accurate and your payment choice is right for you. This will help ensure you don't get overpaid or underpaid.

We use your family income estimate to work out how much family assistance you get. Family assistance includes Family Tax Benefit and Child Care Subsidy. Read more about your family income estimate.

If you get Child Care Subsidy, and your income estimate changes, you may also need to update your activity level.

You may also need to report changes in your income or earnings separately. You need to do this if you or your partner get an income support payment such as:

Step 1: get started

Select More from the home screen.

Select Income estimate.

This will take you to a page that shows your family income estimate for the current financial year.

From April to June of each year, you can also provide your family income estimate for the next financial year. Select the financial year you want to update then select the pencil icon.

Step 2: update your family income estimate

To update your income estimate, select the pencil icon next to the income you want to change.

If you have a partner, you’ll need to update their income estimate as well.

In this example, we’re selecting to update ‘taxable income’.

Once you’ve selected the type of income, you can type in your estimated income amounts.

Once you’ve entered your information, select Next.

If something doesn’t apply to you, leave that box as $0. If your entry differs from our records, we’ll ask you for more information. You need to include payments we make to you in your income estimate. If your estimate is not high enough to cover these payments, you’ll get a message telling you. You’ll need to enter a higher figure. Don’t forget to include how much you expect to get for the whole financial year.

Once you’ve updated your income amounts you can select the tick icon.

Step 3: confirm update to family income estimate

You’ll now see an overview of your income estimate. It’s important you read the changes and make sure everything is correct.

If you need to make further changes, select the X icon after Ready to submit.

If all the details are correct, read the declaration. If you understand and accept the declaration select I ACCEPT AND SUBMIT.

We’ll give you a receipt number and a summary of your entitlements. Please make note of the Receipt ID for your records.

Step 4: update other choices

When you update your income estimate, you should also consider if anything else has changed. If you get Child Care Subsidy, you may also need to update your activity level.

For Family Tax Benefit, you can also update your payment choice. To help you avoid an overpayment, we’ll recommend a payment choice for you based on your circumstances.

Select More, then Payment choices to update your payment choice for Family Tax Benefit.

Here you’ll see your current payment choices. Select the payment you want to update. In this example we’ve selected Family Tax Benefit Part A.

Read more about payment choices for Family Tax Benefit.

Read the information and select your payment choice. In this example we’ve selected All paid after the end of the financial year.

Select the tick icon.

We may overpay you if you choose not to use our recommended payment choice. If you’re paid too much, you’ll have to pay any excess amount back. We’ll let you know if this happens. You can either select Back to change this or Continue if you’re happy with this choice.

Step 5: confirm update to payment choices

If all the details are correct, read the declaration. If you understand and accept the declaration select I ACCEPT AND SUBMIT to update your payment choice.

We’ll let you know if your update was successful. Select OK to continue.

We’ll give you a receipt number and a summary of your entitlements. Please make note of the Receipt ID for your records.

Step 6: sign out

For your privacy and security, select the sign out icon when you've finished using the app.

Page last updated: 6 July 2020