Centrelink online account help - complete your Rent Assistance Review
Instructions on how to confirm or update your details for your Rent Assistance Review with your Centrelink online account.
We’ve updated your Centrelink online account homepage and menu. This means some steps in this guide may look different to what you see on your screen. New guides will be available shortly.
Make sure you tell us when your circumstances change so we can correctly assess your eligibility for payments and services.
Read more about Rent Assistance.
Step 1: get started
If you're not already in your Centrelink online account, sign into myGov and access your account.
From your homepage, select the Review rent details task.
The next page, called Rent Assistance Review, tells you either:
- how many days you have left to confirm or change your information
- the due date for your review.
Select Get started to begin.
Step 2: confirm or update your accommodation details
On the Confirm or update your accommodation details page, we’ll ask you questions about your accommodation details.
If you need help, select the question mark icon.
If you want to leave the review during this stage, select Cancel. None of your answers will be saved.
If your relationship status has changed, we need to know. Complete the review then call us on your usual payment line to tell us about changes to your relationship.
Answer the questions then select Next.
If your accommodation details haven’t changed, go to Step 4 to update your contact details.
If your accommodation details have changed, you’ll need to tell us about your current living arrangements. To do this, select the arrow icon and a drop down list will appear.
Choose the option that best describes your current living arrangement. You can only choose 1 option from the list.
You’ll need to tell us your new address if you select any of the following:
- Moved to a new home address
- I live in a temporary address
- I live in a term/semester address
Once done, select Next then go to Step 3 to update your home address.
If you select I no longer have a home address, you’ll need to tell us the date this happened. Once you’ve done this, select Next then go to Step 3 to update your postal address.
On the Update home address details page, enter your new address.
If you need to leave the review, select Save and close. Any information you’ve entered will be saved. You can come back and finish the review at any time before the due date.
Once you start typing, the address search function will activate and a drop down box will appear with options. Select the correct option from the list.
If your address is not shown in the list you can either:
- delete what you’ve typed in
- select Cannot find my address
- enter your address into the Street address, Suburb, State and Postcode boxes.
Next, tell us the date you started living at this address.
To tell us the date, select the calendar icon and a pop out calendar will appear. Use the arrow icons to scroll through the months.
Once you’ve selected a date, the pop out calendar will disappear and the date will appear on the screen.
Then tell us if your postal address is the same as the address you just entered.
- Yes, to tell us it’s the same, then select Next to tell us about your current home ownership arrangement
- No, to tell us it’s different, then select Next to enter your new postal address details.
Enter your postal address the same way you entered your home address. Start typing your postal address and a drop down box will appear. Select your postal address.
If you can’t find your postal address using the search function, select Cannot find my address to enter your address manually. Once you’ve done this, select Next.
Next, we’ll ask you to tell us about your current home ownership arrangement.
On the New accommodation details page, use the drop down list to answer the question.
Depending on which answer you choose, we may ask you more questions. These will appear on the screen. If we either:
- don’t ask you questions, select Next then go to Step 4 to update your contact details
- ask you more questions, please answer them and select Next, then go to Step 4 to update your contact details.
Select I own the home I live in if you own your home outright, are paying off your home or you own your home jointly with another person. This includes if you live in a caravan, transportable home or boat. Select I own a home and live elsewhere if you are temporarily living away from the home that you own. This does not include investment properties.
For example, if you selected I do not own a home, we’ll ask you questions about whether you share accommodation. You’ll need to answer the questions, then select Next.
You don’t need to tell us about either:
- people you’ve already told us about
- your partner or dependent children.
We’ll then ask you to provide details of where you live. Use the arrow icon and select the living arrangement that best suits your personal situation from the drop down list. Select Next.
In this example, we’ll select A place where you pay private rent/board/lodgings from the list.
If you pay rent to a State housing authority, select Public housing. If you pay rent to a landlord or property manager, including community housing and student residences, select private rent.
Next, we’ll ask about the type of accommodation you live in. Select the arrow icon and use the drop down list to select the option that best suits your personal situation. Select Next.
In this example, we’ll select Private house or townhouse/unit/flat.
If you share accommodation with other people, you’ll need to tell us their details including their name, age and gender.
If you share with anyone else, make changes by selecting any of the following:
- Add sharer, to give us details of the people you share with
- the pencil icon, to edit details for an existing sharer
- the bin icon, to remove an existing sharer.
Select Next to continue your review.
On the Contact details page, you can update your phone number and email address.
If your contact details haven’t changed, select Next and go to Step 5 to review and submit your information.
To update your contact details, select either of the following:
- the pencil icon, to edit details for an existing contact type
- the bin icon, to remove an existing contact type
- Add new contact, to enter details for a new contact type.
Once you’ve finished updating your details select Next.
- Back, to cancel your update or go back to the previous screen
- Save and close, to save your review and come back later.
Make sure you’ve entered your phone number or email address. You won’t be able to select Next until you’ve added this information.
We’ll give you a summary of the information you’ve entered.
To see the information from your Rent Assistance Review, select Expand. Read the information carefully and make sure it’s correct.
If you need to make changes, select Update.
If all the details are correct, read the declaration.
If you understand and agree with the declaration, select I accept the declaration, then select Confirm.
Step 6: receipt
We’ll give you a receipt to let you know your Rent Assistance Review was successful. Please make a note of the Receipt ID for your records. The receipt page tells you about any important information or reminders. You don’t need to contact us unless we ask you to.
If you need to verify your accommodation details, we’ll send you a Rent Certificate in the mail.
- What you just told us, for a full summary of the details you’ve told us about
- Return to home, to go back to your online account homepage.
Step 7: sign out
From your homepage, you can complete other transactions or select the myGov icon to return to myGov.
For your privacy and security, sign out when you’ve finished using your myGov account.
Page last updated: 9 October 2020
This information was printed 10 September 2021 from https://www.servicesaustralia.gov.au/individuals/online-help/centrelink/complete-your-rent-assistance-review. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.