Centrelink online account help - Claim the COVID-19 Disaster Payment if you don’t get a Centrelink or DVA payment

Guide to using your Centrelink online account to claim the COVID-19 Disaster Payment if you don’t get a payment from Centrelink or the Department of Veterans’ Affairs (DVA).

 

This guide is for Australian residents who don’t get a Centrelink or DVA payment and must claim the COVID-19 Disaster Payment online.

If you’re an eligible working visa holder, you must call us on the Emergency information line.

Read more about COVID-19 Disaster Payment, including what’s a Centrelink or DVA payment for the purpose of this payment.

If you don’t have a Centrelink online account, you can prove your identity and get a Centrelink Customer Reference Number with myGov. This will create a Centrelink online account and you can start your claim.

The screenshots in this guide are from a computer. The page layout will look different if you’re using a mobile device.

Step 1: get started

Sign in to myGov and select Centrelink.

Select Make a claim or view claim status.

On the My online claims page, select Make a claim to begin a new claim.

Select Get started from the Affected by coronavirus (COVID-19) category.

Read the information about COVID-19 Disaster Payment. Then select Apply for COVID-19 Disaster Payment.

Step 2: check eligibility

We’ll ask you some questions to check if you’re eligible for this payment. To check your eligibility, select Begin.

Read the acknowledgement about providing accurate information, then select Next.

Read the Privacy Notice about how Services Australia uses your personal information.

Select Yes to agree with the privacy agreement, then Next to continue.

If you select No, you won’t be able to continue your claim.

Read the information with the question mark icon on each page to help you answer the questions correctly. Select Launch the digital assistant to use our digital assistant for more help.

Select Yes or No to tell us if you’re living in Australia, then select Next.

Select Yes or No to tell us if you get any of the listed Department of Veterans’ Affairs payments, then select Next.

Select Yes or No to tell us if you’re an Australian resident, then select Next.

Select how the COVID-19 restricted movement/lockdown impacts you.

The options we show may be different depending on both of these conditions:

  • your state or territory has reached the double vaccination rate of 80 percent
  • you got the final payment that applies to under the 70 percent double vaccination rate.

Then select Next.

Select the restricted movement/lockdown state or territory from the dropdown list.

In this example, we’ll select Northern Territory.

Read the information about the state or territory you chose, then select Next.

Before you continue, check the information about areas this payment is available for and when the claiming period begins.

Select the Local Government Area that best fits your circumstances from the dropdown list. Some impact reasons depend on whether you’re living, working, or were present in a declared COVID-19 hotspot area. Depending on your situation, we may not ask you this question.

Then select Next.

Select the period of restricted movement that you’re claiming the COVID-19 Disaster Payment for. We won’t show any periods that you’ve already been paid or aren’t available to be claimed yet. The dates shown will be different depending on all of the following:

  • the relevant period for your state or territory
  • whether you live, work or are present in a hotspot area
  • are impacted by only the lockdown.

We may ask you different questions depending on the period you select.

In this example, the lockdown caused a loss in the number of hours worked from 24 November 2021. So we’ll select 23 November to 29 November 2021.

Then select Next.

You’ll need to answer questions about your eligibility. These questions may be different if both these apply:

  • you’ve claimed and were paid the COVID-19 Disaster Payment for the last relevant period for your state or territory and LGA
  • your circumstances haven’t changed since you last claimed.

We’ll ask you questions based on your circumstances. We’ll ask you the following questions if we assess that you need to complete the full claim.

Select Yes or No to tell us if you lost one full day of work or at least 8 hours in the period. Then select Next.

Select Yes or No to tell us if you have any employer funded pandemic-related leave entitlements you can access or have accessed. Then select Next.

Select Yes or No to tell us if you’ll get any of the listed payments, then select Next.

Select Yes or No to give us permission to contact your employer, then select Next.

Make sure you’ve given us the correct answers before you continue.

Select Continue to save your changes and proceed.

Based on your answers, we’ll let you know if you’re eligible to claim the COVID-19 Disaster Payment.

There are different instructions to follow if you’re:

Not eligible

We’ll confirm you’re not eligible and suggest next steps. Select Return home and go to Step 6 to sign out.

Eligible

We’ll let you know both:

  • to submit your claim as soon as possible to be paid from the earliest date
  • the date you need to submit your claim by.

Select Start claim and go to Step 3.

Step 3: start your claim and answer questions

Check your personal details are correct by selecting My Profile.

We may ask you to give us your residential address during the claim. If you provide this, we won’t update your record. You must tell us about a change of residential address using My Profile.

On the My profile page, you can update the details you need to. When you’re finished, select return to your claim. If you update any details, we’ll update your Centrelink record but they may not show in your current claim.

Select Continue to proceed with your claim.

Select Begin to answer questions about your residency.

Answer all the questions about your residency by entering the information we ask for.

After you answer each question, select Next to move to the next one.

When you’ve answered all the questions, select Continue to save your changes and proceed.

Select Begin to tell us about your current situation.

Select Yes or No to tell us if you were unable to work during the period you’re claiming for, due to the restricted movement or lockdown. Then select Next.

Select the option that best describes your circumstances.

The options we show may be different depending on both of these conditions:

  • your state or territory has reached the double vaccination rate of 80 percent
  • you got the final payment that applies to under the 70 percent double vaccination rate.

Then select Next.

Answer some more questions about your circumstances. Then select Continue to proceed.

Select Begin to tell us about your finances.

Select Yes or No to tell us if the restricted movement or lockdown impacts your ability to work and earn an income. Then select Next.

Employment details

Select Add employment details to tell us about your employment. Then select Next.

Select Begin to give us details of your employer.

Answer all the questions about your employer by entering the information we ask for. Then select Next.

After entering your employer details, tell us how many hours you lost, or will lose, from this employer for the period you’re claiming for. Then select Next.

Tell us if you’ve accessed any pandemic-related leave by selecting one of these options:

  • Yes
  • No
  • Not applicable - I am a casual worker/contractor/sole trader with no paid leave entitlements.

Then select Next.

Select Continue to proceed.

Check your employer details are correct. If they’re wrong, select either:

  • Edit to make changes
  • Delete to start again.

Select Add employment details to add another employer, and repeat the Employment details steps.

When you’ve finished adding your employment details, select Next.

Select Continue to proceed.

Select Begin to tell us where you’d like your payments to go.

Enter your bank account details. The account must be in your name, or a joint account that includes your name.

Then select Next.

Select Continue to proceed.

Step 4: review and confirm your claim

Select Begin to review the details you gave us.

We’ll give you a summary of your claim. Review each section to check your details are correct. If you need to make changes, select the relevant Update button. For example, select Update My finances - Employment, to change your employer details.

If all the details are correct, select Next to read your obligations and terms of the claim.

Read your obligations and the terms of the claim. You’ll need to agree to both before you can submit your claim.

If you understand and agree with your obligations in the Declaration, select I understand and agree to the above terms. Then select Next.

If you understand and agree with the terms in the Acknowledgement, select I understand and agree to the above terms. Then select Next.

Read the Privacy Statement, then select Next.

Step 5: submit claim

If you’re ready to submit your claim, select Submit. You won’t be able to make any changes to your answers after this point. If you need to make changes after submitting your claim, you’ll need to withdraw that claim and start a new one.

Your claim can take up to 7 days to process.

We’ll let you know if you’ve successfully submitted your claim.

You can then select any of these:

  • Home to go back to your homepage
  • View claim history to check the history of your claim
  • View claim answers to check the information you gave us.

You can track the progress of your claim from your homepage. To check the status of your claim, select Make a claim or view claim status.

Step 6: sign out

From your homepage, you can complete other transactions or select Return to myGov to go back to your myGov account.

For your privacy and security, sign out when you’ve finished using your myGov account.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 8 December 2021