Centrelink online account help - Check and update your past income

This guide shows you how to check and update your past income using our online service.

 

The screenshots in this guide are for a computer. The screen layout will look different if you’re using a mobile device.

We may send you a letter to ask you to check and update your past income. You have 28 days from the date you get your letter to do it. The letter will have the heading: ‘We need you to check and update your past income information’. If you don’t have a letter from us you don’t need to do anything. But don’t forget to tell us if your circumstances change.

The quickest and easiest way to check and update your past income is online. You can do this by signing into your myGov account and accessing your Centrelink online account.

If you can’t complete the review using your myGov account, you can use the confirmation code in your letter. The confirmation code is secure, simple and easy to use.

Read more about how to check and update your past income.

Step 1: get started

Sign in to myGov and select Centrelink.

Select Start task from the Check your past income task.

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If you’ve signed in using the URL and confirmation code in your letter, you’ll go straight to the Check and update past income page.

From this page, select Start to begin to check and update your past income.

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Step 2: update your contact details

Select Get started in Update your contact details.

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Check and confirm all your information is current. Update any incorrect details then select Next to continue.

Select Save and close to save and come back later.

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Step 3: update your employer details

Select Get started in Update your employer details.

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On the Check and update your employer details page you’ll see a list of your employers. This will be for 1 or more financial years.

We’ll ask you some questions about each employer. Answer all the questions by selecting either:

  • Yes
  • No.

Then enter the dates you worked for this employer. Select Confirm employment dates.

You must answer the questions and update the dates for each employer listed.

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If you select No for an employer, we’ll ask if the employer has another name. We’ll ask you to select if the employer is one of the names you told us about before.

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Check and update all the dates for each employer. Keep in mind, you won’t be able to change your employer details after selecting Next.

Select either:

  • Next to continue
  • Save and close to save and come back later
  • Back to go back to the previous page.

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We’ll ask you to confirm your employment details are correct. When you select Yes, you won’t be able to change your employer details.

Select either:

  • Yes to confirm and submit your employment details
  • Back to make changes.

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Step 4: update your past income details

Select Get started in Update your past income details.

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Select Update income to update the income your employer paid you.

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We’ll ask you to tell us what your employer paid you. This will be for the period when you were getting a payment from us. We’ll ask you to choose the way you want to update and confirm your income details.

You can:

Update your income details using payslips

We recommend you have your past payslips before you go further.

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If you want to update your income details for this employer using your payslips, select Yes.

If you don’t want to update your income details from this employer using payslips, select No.

You can read more about updating To update your employer information using payslips, tell us if your employer paid you any allowances. Select the allowance your employer paid you from the list.

If you didn’t get any allowances, select I didn’t receive any of these allowances. If you’re unsure, select, I don’t know.

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Select either:

  • Yes if the allowance was part of your regular wage
  • No if it wasn’t part of your regular wage.

If you select No, enter the total allowance amount made for this period.

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If your employer paid you a lump sum allowance, select the type of allowance they paid you.

You can select more than 1. If you didn’t get any allowances, select I didn’t receive these lump sum or other income payments.

If you’re unsure, select I don’t know.

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Enter the end date of your first payslip for this period.

Select from the drop down menu to tell us how often your employer paid you. Then select what days you worked.

Select Show pay period(s).

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We’ll ask you to enter how much your employer paid you on certain dates. You can tell us this using information from your payslips. We’ll also ask you to tell us the total allowance amount.

Select either:

  • Next to continue
  • Save and close to save and come back later
  • Back to go back to the previous page.

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Repeat the steps above for each employer.

Select Edit income, to change or update the income information you gave us.

Select either:

  • Next to continue
  • Save and close to save and come back later
  • Back to go back to the previous page.

Once you finish updating your income details using payslips, we’ll ask you to review, confirm and upload your documents.

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Update your income information using bank statements

We recommend you have your bank statements before you go further.

To update your past income details using your bank statements, select Yes.

If you don’t want to update your information from this employer using bank statements, select No. You can read more about using the income information from the ATO.

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To update your employer information using bank statements, tell us if your employer paid you any allowances.

Select the allowance your employer paid you from the list.

If you didn’t get any allowances, select I didn’t receive any of these allowances. If you’re unsure, select I don’t know.

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Select either:

  • Yes if the allowance was part of your regular wage
  • No if it wasn’t part of your regular wage.

If you select No, enter the total allowance amount made for this period.

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If your employer paid you a lump sum allowance, select the type of allowance they paid you.

You can select more than 1. If you didn’t get any allowances, select I didn’t receive these lump sum or other income payments.

If you’re unsure, select I don’t know.

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Enter the end date of your first payment from this employer for this period. This needs to be the date it went into your bank account.

Select from the drop down menu to tell us how often your employer paid you. Then select what days you worked.

Select Show pay period(s).

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Select either:

  • Next to continue
  • Save and close to save and come back later
  • Back to go back to the previous page.

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We’ll ask you to enter how much your employer paid you on certain dates. You can tell us this using information from your bank statements.

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We’ll use the information from your bank statements to work out your income before tax was taken out. Select either:

  • Back to go back if you want to make changes
  • Confirm to continue.

Once you finish updating your income details using your bank statements, we’ll ask you to review, confirm and upload your documents.

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Use the income information from the ATO

If you chose not to update your income using payslips or bank statements, we can use the information we have. We’ll ask if you want us to use the information we have from the ATO.

We’ll use this to work out if we paid you the right amount in the past. If you select Yes, this information may be different to the income on your payslips or bank statements.

If you don’t wish to have the ATO information applied, select No. You’ll need to call us on 1800 061 838 to discuss how we can help you.

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We’ll ask you 1 more time if you’re sure.

Select either:

  • Back to go back to the previous page
  • Yes to tell us to use the information from the ATO.

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Select either:

  • Next to continue
  • Save and close to save and come back later
  • Back to go back to the previous page.

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If you chose No, you’ll need to update your income details using your payslips or bank statements.

If you don’t do this you’ll need to call us on 1800 061 838. We’ll talk to you about how we can help you to update your income details.

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Step 5: review, confirm and upload documents

Select Get started in Review and confirm.

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To review the information you’ve told us, select the drop down arrows.

To print this information, select Print this page.

If all the details are correct, select I confirm the information I have provided is correct.

Select either:

  • Confirm to continue
  • Save and close to come back later
  • Back to go back to the previous page.

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We may ask you to give us more details as part of this review. You can upload the documents we ask for by selecting Upload documents.

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To upload documents, you’ll need to have electronic versions on your computer or device. Select a document type you want to upload from the drop down menu. 

When you’ve attached the correct file, read the declaration. If you understand and agree with the declaration, select I have read, understand and accept the declaration. Then select Submit documents.

Select Cancel if you don’t want to upload your documents. This will return you to the previous page.

We’ll give you a receipt when you submit your update. Please make a note of the receipt number for your records.

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You’ll then be informed your documents have uploaded successfully.

If you select Submit, the result page will open and you’ll get a receipt. Please make note of the receipt number for your records.

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Select either:

  • See what you told us to continue to your estimated result
  • Return home to go back to the start of the check and update past income service.

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Step 6: confirm and finalise

To see a breakdown of your estimated result select the drop down arrow.

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This page shows the breakdown of your estimated result.

To see your updates for a different financial year, select a different debt period.

Select either:

  • Confirm to confirm this result.
  • Save and close to save and come back later
  • Back to go back and change the information you’ve given us.

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The Result page shows your result summary. To see the information you gave us, select See what you told us.

To log out of this service, select the myGov icon.

If you’ve completed your review using the confirmation code, the process ends here.

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Step 7: sign out

From your homepage you can complete other transactions or select the myGov icon to return to myGov.

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Page last updated: 2 October 2019