We’re pausing some debt activity during the coronavirus pandemic
8 April 2020
During the pause, we won’t refer your debt to external collection agencies or garnishee your tax refund.
We’ve paused a range of debt raising and recovery activities, including those connected to social security payments, Family Tax Benefit and Child Care Subsidy.
We also won’t ask you to commence repaying money you owe to us unless the debt relates to fraud or serious non-compliance.
This means that during these difficult times you can focus on your personal situation.
The pause will go for an initial period of 6 months, until October 2020 at this stage.
We won’t pause debt related activity connected to fraud or serious non-compliance.
We won’t pause your debt repayments if you already have a payment arrangement in place. You can keep paying off your debt as normal; you don’t need to do anything. If you need to reduce or stop your repayments for a period, call us on the Centrelink debt line.
Read more information about support and services available to help you if you’re affected by coronavirus (COVID-19).
We also have tips and resources to help you improve your online skills.
If you use the Express Plus Medicare app, you can choose to update your app now, or before 23 May 2020.
Page last updated: 9 April 2020
This information was printed 11 August 2020 from https://www.servicesaustralia.gov.au/individuals/news/were-pausing-some-debt-activity-during-coronavirus-pandemic. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.