We’re messaging families who got Child Care Subsidy in 2018-19

11 March 2021

If you get a text message, email or myGov message from us, here’s what you need to do.

You’ll get a message if you got Child Care Subsidy (CCS) in 2018-19 and haven’t confirmed your family’s income. Most families have already confirmed their income, but if you haven’t, you need to take action.

It’s important to confirm your income, and income from any partner you had during the 2018-19 financial year. We need this information so we can balance your CCS. You need to do this by 31 March 2021 or you’ll lose your fortnightly subsidy.

You can confirm your income by lodging a tax return or by telling us you don’t need to.

If you don’t need to lodge, tell us using either your Centrelink online account through myGov or Express Plus Centrelink app. Even if you’ve told the Australian Taxation Office you aren’t required to lodge, you also need to tell us too.

If you separated during the financial year, please call the Families line. We may be able to balance your CCS based on an estimate of your ex-partner's income. We’ll balance your payments again if your ex-partner lodges a tax return later.

Next steps

Read more about what happens if you don’t confirm your income by the deadline.

Page last updated: 11 March 2021