Understanding your Family Tax Benefit balancing outcome

28 September 2021

There are three possible outcomes when we balance your Family Tax Benefit (FTB) payments.

Top ups and supplements

If we haven’t paid you enough FTB during the year and your balancing outcome is a top up, we’ll pay any outstanding amounts to you. This may include the:

If you have an outstanding debt with us, we may use your FTB top up and supplements to repay your debt.

No change

If we’ve paid you the right amount of FTB during the year, you won’t get a top up or overpayment.


If your balancing outcome resulted in an overpayment, this means we paid you too much FTB during the financial year. You’ll need to repay this money back.

We can recover your FTB debt from your:

  • future FTB payments, including arrears, even if you’ve entered into a repayment arrangement with us
  • FTB top ups and supplements
  • tax refunds.

If you’re in financial hardship it’s important you talk to us. We can work with you to set up a repayment plan you can afford.

If you live in a locked down Local Government Area, you won’t need to repay your debt right away.

Next steps

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Page last updated: 28 September 2021