Top reasons why student payment claims get rejected

13 January 2021

Find out the most common reasons student claims get rejected and how to avoid the same mistakes.

If you submit a claim and it’s rejected, we’ll tell you why. There are some common reasons we don’t approve claims for student payments. Check these before you claim.

You don’t submit documents we need

When you claim, we’ll let you know what documents we need. You need to submit these within 14 days or we’ll reject your claim. You can find out which supporting documents we may ask for if you’re claiming:

You aren’t studying full time

This usually needs to be at a uni, TAFE or another higher education provider. A full time secondary course only counts for Youth Allowance if you’re 18 or older.

You’re generally considered a full time student if you’re doing 75% or more of your course’s full time study load. Check your study load is enough before you submit your claim for Youth Allowance or Austudy. If you’re claiming ABSTUDY you can call the ABSTUDY line to ask about study load and payments.

If you haven’t started study yet, you can still submit a claim if you’re intending to study full time.

Your parents’ or guardians’ income is too high

If you’re under 22, in most situations we consider you dependent on your parents or guardians. This means your parents’ income can affect whether you can get Youth Allowance and how much you can get. There is also a parental income test for some ABSTUDY payments.

If you’re 22 or older or independent for other reasons, we won’t need your parents’ income when claiming Youth Allowance. The same goes for ABSTUDY if you’re claiming as an independent.

We don’t assess your parents’ or guardians’ income if you claim Austudy.

Your parents’ or guardians’ don’t provide their income

After you submit your claim, we need your parents or guardians to tell us their income. They need to do this within 14 days, or we’ll reject your claim.

Let your parents or guardians know if you plan to claim Youth Allowance or ABSTUDY. Then, they can get their details ready.

You might be better off on a different payment

Depending on your situation, other payments may be more appropriate for you. You can stay on some payments while you study or train.

As well as other payments you get, you might get the add on payment, Pensioner Education Supplement. This is to help with study costs if you get payments like Parenting Payment, Disability Support Pension or JobSeeker Payment.

If a different payment is more appropriate for you, we’ll let you know we rejected your student payment claim for this reason.

Your course of study isn’t approved

You need to study an approved course at an approved provider to get Youth Allowance or Austudy. If you’re claiming ABSTUDY, there are different approved courses.

Before you submit your claim, you can check online if your course is an approved course. Or, you can ask us on Services Australia Facebook we’ll check it for you.

Generally, your course will be approved if it’s 1 of these:

  • a vocational education and training course
  • a higher education course
  • an approved masters course
  • a secondary course and you’re claiming ABSTUDY.

You need more information

You can contact us if you don’t understand why we rejected your claim. If you disagree with our decision, you can ask us to review our decision.

Before you claim, use Payment and Service Finder to check what payments you can get. You can also enter your financial details including your parents’ income to work out what your fortnightly payment might be.

Find out more about who can get:

Page last updated: 27 January 2021