Top reasons why Age Pension claims are rejected

22 February 2021

Find out the most common reasons for why we reject a claim for Age Pension. This may help you when claiming.

You haven’t been an Australian resident for long enough

To get Age Pension you generally need to have been an Australian resident for at least 10 years. For at least 5 of these years, there must be no break in your residence. Some people can get Age Pension if they’ve been a resident less than 10 years. Read how else you may meet the residence rules.

You don’t reply to our request for more information

Make sure you reply to our requests for information. We’ll write to you if we need more information to assess your claim. If you don’t reply to us within the time given in the letter, we’ll reject your claim. Make sure you read our letters or myGov Inbox messages if you sign up for them. If you don’t have a myGov account yet, you can set up an account.

You own assets above the cut off point

We include assets you and your partner own in and outside Australia in our assets test. Read the asset types we assess. Our Financial Information Service (FIS) can help you understand your financial affairs and options.

Your income is above the cut off point

We assess your and your partner’s income from all sources in our income test. Read what the standard rules are on how earning income affects the pension. Our FIS officers can help you understand how changes to your income could affect your pension claim.

You don’t give us documents we need

When you claim online, we’ll let you know which documents you need to provide before you can submit the claim. The paper claim has a checklist to ensure you give us all the documents we ask for. This will help us assess your claim faster. Find out which supporting documents we may ask for.

Next steps

Before claiming:

  • read how to prepare to claim
  • contact FIS if you need help to work out how changes to your income and assets could affect your claim.

Page last updated: 22 February 2021