There’s a change to Centrelink and aged care nominee arrangements

13 November 2020

From 5 December 2020, Centrelink correspondence nominees can deal with us on your behalf for your aged care costs.

This means if you’re in aged care and get Centrelink payments and services, you can have the same nominee for both.

You’ll automatically move to the new nominee arrangement from 5 December 2020 if:

  • your Centrelink correspondence nominee and aged care nominee are the same person
  • you have a Centrelink correspondence nominee, but not an aged care nominee.

If you have different Centrelink correspondence and aged care nominees, the changes won’t affect you just yet.  Your correspondence nominee will replace your aged care nominee in March 2021. Your correspondence nominee will then be able to manage your aged care costs.

Your nominee arrangement won’t change if you:

  • have a nominee for aged care, but not Centrelink
  • get a Department of Veterans’ Affairs (DVA) payment.

This change doesn’t affect My Aged Care representatives.

What you need to do

If these changes affect you, you’ll get a letter from us. You don’t need to do anything unless you want a different nominee.

If you don’t get a letter from us, you can still change to the new arrangements.

You can change or cancel your nominee at any time.

Next steps

Read more about choosing someone to deal with us on your behalf or nominate someone to deal with us if you get a DVA payment.

To change your correspondence nominee complete the Authorising a person or organisation to enquire or act on your behalf form.

If you’re a DVA customer use the Aged care request for a nominee for Department of Veterans’ Affairs customers form.

To cancel your correspondence nominee call us on your regular payment line or use your online account through myGov.

Page last updated: 13 November 2020