Staying safe while using myGov

9 February 2021

Tips to keep your myGov account secure.

myGov is a simple and secure way to access government online services like Centrelink, Medicare and Child Support. Tuesday 9 February 2021 is Safer Internet Day, so we’re sharing some helpful tips. These will help you keep your myGov account even more secure.

Use strong passwords or passphrases

You should set a strong password or passphrase for your myGov account. Be careful not to use the same password for myGov that you do for other websites. Repeating passwords increases the risk of being hacked. Use something that’s easy for you to remember, but hard for someone else to guess.

A good reminder for safer passwords and passphrases is the longer it is, the stronger it is. If you use a passphrase, make it at least 14 characters long. Try to use 4 or more words in your passphrase.

Read more about creating strong passphrases from the Australian Cyber Security Centre.

Never share your sign in details

Keep all your passwords secret, including your myGov password. You shouldn’t:

  • give your sign in details to anyone else
  • write them down
  • store them on your devices.

Keep your computer or device safe

Use a password or PIN to protect your device and stop anyone else accessing your myGov account.

You should also make sure to:

  • keep your operating system and web browser up to date
  • sign out of your account when you finish using it, especially when you’re in a public place
  • avoid using public Wi-Fi if you can, because it can be unsecure.

Watch out for scams

Scams can seem genuine, as scammers make them look or sound real to trick you. Scammers often pretend to be from a trusted source, such as Centrelink or Medicare. Learn more about scams and identity theft.

MyGov scams are common. Scammers may contact you telling you they’re from myGov or one of your linked services. If in doubt, remember myGov won’t send you personal emails or text messages with links or attachments. The only links myGov will send will be in your secure myGov Inbox.

myGov also won’t email or text to ask for your:

  • username
  • password
  • myGov PIN
  • secret questions and answers
  • personal details.

Don’t open any links to myGov. If you want to visit the site, enter into your browser instead.

Following these simple steps will help keep your myGov account secure.

Find more information

Learn more about Safer Internet Day 2021 on the eSafety Commissioner website.

Read more about personal information security.

Page last updated: 9 February 2021