New requirements for sole traders and other self-employed customers start from 1 April 2021

19 March 2021

Find out what you’ll need to do to meet your mutual obligation requirements and keep your income support payment.

In March 2020, we granted an exemption from mutual obligation requirements to sole traders and other self-employed customers because of coronavirus (COVID-19).

Mutual obligation requirements are tasks and activities you agree to do while getting an income support payment from us.

From 1 April 2021, you’ll need to start meeting these requirements if you’re a sole trader or other self-employed customer. This applies if you’re getting one of the following payments:

We'll send a letter to let you know what date your exemption will end. We’ll send it using your preferred contact method, which will be one of these:

If you prefer to get a letter in the mail, make sure your contact details including postal address, are up to date.

If you’re in online employment services, you need to do the tasks on your dashboard.

You must attend all appointments with your provider.

You’ll also need to report your employment income and tell us if you have a change of circumstances.

If you don’t meet these requirements, we may suspend or cancel your payment.

Next steps

Read more about mutual obligation requirements.

Page last updated: 1 April 2021