Mutual obligation requirements restart in Greater Brisbane

19 January 2021

From Monday 18 January 2021, you must start meeting your mutual obligation requirements if you have them.

This applies if you live in 1 of the following local government areas:

  • Brisbane
  • Logan
  • Redland
  • Moreton Bay
  • Ipswich.

Your mutual obligation requirements are the tasks and activities you’ve agreed to do. They’re listed in your Job or Participation Plan.

You must meet these requirements if you get 1 of these:

  • JobSeeker Payment
  • Youth Allowance as a job seeker
  • Parenting Payment single after your youngest child turns 6
  • Special Benefit paid under certain circumstances.

You may also have them if you either:

  • get both JobKeeper Payment and 1 of those payments
  • are a compulsory ParentsNext participant.

You need to report your requirements to your provider and to us. You can tell us when you report your income.

There are suspensions and penalties for not meeting your requirements. You should talk to your provider ahead of time if you can’t go to an appointment or do an activity. Your provider can reschedule your appointment or activity.

You should also talk to them if you’re finding it hard to meet your requirements. They may be able to change your Job Plan to suit your current situation.

If you need a temporary exemption from your requirements, call us on your regular payment line.

We recommend you do all your business with us online or by phone. We may ask you to do this if you visit a service centre.

You should only visit a service centre if you don’t have any other choice. Before you visit, check local COVID-19 restrictions about wearing a face mask. This applies to all job seekers nationally.

You can call us on your regular payment line.

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You can report your income using either your:

Please check customer service changes before you visit a service centre. They may have different opening and closing times.

Page last updated: 19 January 2021