If you claimed Age Pension online you can track your claim online

7 June 2021

You can check your claim’s progress without having to phone or visit us.

There are 3 ways to keep up to date with your claim:

Using your Centrelink online account

You can track the progress of your claim using your Centrelink online account. Sign in to myGov and go to Centrelink. To do this, follow these steps:

  1. Sign in to myGov and select Centrelink.
  2. Select MENU from your homepage.
  3. Select Payments and Claims, followed by Claims, and My online claims.

If we need more information, we’ll send a letter to your myGov Inbox, if you have one. If you don’t, we’ll send you this request in the mail.

Using the Express Plus Centrelink mobile app

You can track the status of your claim in the Express Plus Centrelink mobile app. Sign in then select My claims from the home screen.

Using electronic messaging

You can choose to get important messages from us by text message or email. You don’t need an online account for this. Find out how to subscribe to electronic messaging.

Getting the outcome of your claim

Once we’ve worked out if you can get Age Pension, we’ll let you know by sending a letter to your myGov Inbox, if you have one. If you don’t, we’ll send you your outcome in the mail. You don’t need to contact us.

Next steps

Create a Centrelink online account and register for myGov, if you haven’t already.

Read about financial hardship or need special assistance to see what other help you can get.

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Page last updated: 25 June 2021